Business Process Transformation Advisory

Robert Stapleton is an ISG Partner and a North American Business Process lead. Robert brings more than 30 years of execution, management and leadership experience in technology centered strategy, consulting, strategic sourcing, service delivery and advisory services.

Bill works with the world’s leading companies to identify, implement, and accelerate improved capabilities and better ways of working, and to align and optimize the network of strategic suppliers and partners. These efforts have driven hundreds of millions in savings for his clients.

Shahid Bhatty is a proven procurement and supply chain management leader who brings significant experience in outsourcing advisory services, procurement transformation, organizational design & development, and project management. He has developed deep expertise in leading strategy assessments, benchmarking and feasibility studies, RFP development, supplier evaluation & selection, contract negotiations and implementation services. He has led procurement operations, implemented digital strategies, and managed large & complex strategic sourcing initiatives both in operational and outsourcing roles.

Stacey Cadigan is an HR thought leader who is passionate about HR and talent management. With more than 20 years in HR, she has leveraged her deep experience and expertise to help clients achieve their strategic, operational, and financial objectives. Through her diverse experience in HR strategy, HRO operations, RPO, HR technology, and transitions, she has developed unique insight and the ability to ask the right questions in assisting organizations with finding solutions to effectively align their HR initiatives with their vision. Stacey was named “HR Thought Leader of the Year” in 2016 and “HRO Superstar” by HRO Today Services and Technology Association for 2016–2024.

Daniel (Danny) heads up the BAS (Business Advisory Services) in APAC, providing leadership and in depth expertise in Business Strategy, Finance, HR, Payroll, Procurement, ERP optimization and Business Transformations. He works with MNC and Government clients both locally and across Asia and has extensive client and supply side experience. The BAS practice delivers comprehensive end to end transformational services in support of its clients.

Jarrod's focus at ISG is delivering transformational outsourcing and shared services engagements for clients across all sectors. These engagements deliver significant savings through labor arbitrage and improved productivity, but also provide and uplift in organizational capability by accessing large pools of talent offshore. Jarrod works across all enterprise functions including Finance, Contact Centers, Procurement, Human Resources, IT and Operations. 

Matt Shaheen is a Director at ISG with more than 30 years of experience in procurement, finance and accounting and IT, most of those years with service providers. Matt has worked with an extensive number of clients on well over $1 billion worth of transactions.

Shweta is the director of BPO/GCC for ISG’s UK, and Nordics business. She designs and delivers shared services, outsourcing, or GCC setup/expansion strategies for clients. She assesses current-state operations and builds operating models, location strategies, workforce plans, and process optimization roadmaps. Her aim is to drive digital transformation involving automation (RPA/AI), process standardization, and efficiency improvements. 

Ed helps clients optimize the delivery of operational services, including facilities management. Since joining ISG, he has led the RFP process for managing facilities for a large North American printer with more than 100 sites, 80 of them production facilities. He also advised a top European bank on management of its North American branch network. He has handled assessments for clients in health care, manufacturing, payment services, hospitality and data center infrastructure. Ed is widely published as a thought leader in outsourcing. He also contributes commentary on topics of interest to financial services institutions. 

Troy Williams leads a team that provides independent governance and advisory services to help clients with their digital transformations. Leveraging ISG’s market leading research and governance tools, Troy helps clients reduce operational costs through enhanced vendor governance, technology sourcing strategies and as a service delivery models, whilst improving customer and employee experience by advising clients on how to digitally transform and leverage data-driven personalization through automation and AI.