Tanja Kruse-Jones leads ISG’s Supplier Management and Managed Governance Services service lines in EMEA, which provides holistic solutions to complex multi-sourcing environments. Tanja´s focus area of expertise is centered around designing, operationalizing and automating Vendor governance, processes and operations. Tanja has supported many client organizations in optimizing their organizational set up and IT Vendor Management processes to improve client satisfaction, achieve operational excellence and deliver tangible business value. Tanja´s special expertise lies in integrating the people-aspect in transformation initiatives to achieve sustainable results. Tanja has been working in IT consulting for more than 20 years.