Retail Articles

latest from isg

Shaping customer experience with automation and AI

By Iain Fisher

Retailers can use automation and AI to enhance the service they provide to customers, improving the customer experience.

Categories: Retail

Department Stores - Technology Holds the Key to Survival

A look at the future of department stores and how technology can help evolve this troubled store format.

Categories: Consulting Retail Strategy

Managing vendors around the world to support plans for growth

Categories: Industries Retail

Maturity in governance optimizes sourcing value

Categories: Digital Supplier Management Industries Managed Services Retail

Enabling nationwide retail chain’s new omnichannel consumer program

Categories: Consulting Industries Organizational Change Management Retail

Retailer buys in to ISG’s ADM solution

Categories: Industries Retail

What Does 2018 Have in Store for the Retail Industry? Ten Predictions for the New Year

By Michael Witty

Customer expectations are greater than ever, especially in the retail and consumer packaged goods (CPG) industries.

Categories: Consulting Consumer Goods Industries Retail

Consumers Rule Retail

By Mike Witty

Retailers are in the hot seat. The customer engagement and loyalty strategies they’ve so carefully executed to improve customer acquisition, retention and conversion are quickly becoming obsolete.

Categories: Industries Retail

QSR Network Strategies – Finding a Very Small Sweet Spot

By Mario Vollbracht

Quick-Service Restaurants (QSR) face quite a quandary when it comes to investing in next-generation network technology to grow bandwidth.

Categories: Industries Retail

The Retail/CPG Alliance – Five Key Attributes of Version 2.0

Some 18 to 24 months ago, various visionaries began proclaiming an imminent and fundamental reshaping of the retail world and its integrated supplier partnerships.

Categories: Consumer Goods Industries Retail