When the pandemic first hit in the spring of 2020, we knew all companies would need to focus on three goals: recover and resolve, be first and be resilient, and prepare for the new future.

ISG is helping retail companies get through the current crisis with cost optimization and asset monetization and by developing horizon-two strategies that address operating model challenges.

Retailers can use automation and AI to enhance the service they provide to customers, improving the customer experience.

A look at the future of department stores and how technology can help evolve this troubled store format.

Customer expectations are greater than ever, especially in the retail and consumer packaged goods (CPG) industries.

Retailers are in the hot seat. The customer engagement and loyalty strategies they’ve so carefully executed to improve customer acquisition, retention and conversion are quickly becoming obsolete.

Quick-Service Restaurants (QSR) face quite a quandary when it comes to investing in next-generation network technology to grow bandwidth.

Some 18 to 24 months ago, various visionaries began proclaiming an imminent and fundamental reshaping of the retail world and its integrated supplier partnerships.