Latest articles from ISG

10 Reasons Why Providers Make Pricing Mistakes in their Bids

By Stanton Jones

A pricing mistake in a bid can cost a supplier millions in lost profits. This creates risk for outsourcing buyers, because once the mistake is identified, the provider will likely try to recoup losses by reducing services or using lower-cost resources.

Categories: Research

Protecting Against the Risks of a Service Provider Merger

By Stanton Jones

How do you manage risk when contracting with a service provider that is being acquired? It depends on the state of the sourcing transaction.

Categories: Research

Service Providers Are Limiting Their Liability

By Stanton Jones

The increased prevalence of cyberattacks combined with new global privacy and data sovereignty requirements is spurring industry and governmental regulators to “name and shame” non-compliant organizations.

Categories: Research

Does Your Service Provider Have Cybersecurity Insurance?

By Amar Changulani

ISG research indicates that cybersecurity spending will be a top priority for enterprises for the next two years. We believe this is a response to the recent increase in high-profile cyberattacks.

Categories: Research

The Impact of Multi-speed Delivery on the Enterprise

By Oliver Kremer

This ISG white paper explores how can we combine the "new" and the "traditional" in a meaningful way without creating major construction sites elsewhere in the company.

Categories: Consulting

Your Application Development and Maintenance (ADM) Contracts Deserve Closer Scrutiny

By Deb Fox

Enterprises today allocate significant IT budgets to build applications, enhance existing application code and maintain or support them over their lifetimes.

Categories: Managed Services

ISG Index™: Trotz Brexit-Verunsicherung - Sourcing-Markt in EMEA klettert im ersten Quartal auf Rekordhöhen

Großbritannien hinkt wegen anhaltender wirtschaftlicher Unsicherheit dem übrigen Europa hinterher

The Internet of Things for All: How Mid-Cap Companies Can Shine in the Age of Connectivity

By Mike Harmon Tim Haney

This ISG white paper explores the opportunity for mid-cap companies to take advantage of IoT in their digital transformation.

Categories: Consulting

Where It Starts to Fall Apart – Losing the ROI on Your RPA Initiative

By Heather Lapinski

Expect the best, plan for the worst.

Categories: Consulting Robotic Process Automation (RPA)

ISG Predicts Global Trends 2019-2020

By Heiko Henkes Ron Exler Blair Hanley Frank

Artificial intelligence (AI)-based automation, cybersecurity, digital ethics and new workplace experiences for employees will be the top technology trends through 2020, based on the consensus of ISG analysts and advisors.

Categories: Research

Les entreprises en sont déjà davantage à faire évoluer leurs méthodes Agile et DevOps qu’à les adopter

Une étude d’ISG Insights™ révèle que la plupart des entreprises aux Etats-Unis et en Europe sont déjà dans des phases d’évolution et d’optimisation de leurs pratiques Agile et DevOps plutôt que dans la phase d’adoption

Categories: Articles

Le marché du sourcing dans la zone EMEA atteint un niveau record au premier trimestre, malgré le climat d’incertitude autour du Brexit

Le Royaume-Uni reste en retrait par rapport au reste de l’Europe du fait des incertitudes économiques

Categories: Articles

ISG Smartalks™ Podcast Episode 2: Technology Contracting in a Digital World – A Legal Perspective

By Barry Matthews

How digital transformation has changed the world.

Innovation ist kein Geschäftsfeld. Sondern eine Haltung.

By Frank Bastian

Nachhaltiger Erfolg durch digitale Expertise und unternehmerischen Mut: 5 Thesen

What about Self-Driving Banks?

What would it mean for a bank to be self-driving?

Categories: Banking Consulting Financial Services

Even as Dark Economic Clouds Move In, Long-Term Forecast for Sourcing is Sunny

By Steve Hall

Large enterprises appear to be preparing for a downturn in the U.S. during the second half of the year, growth has slowed in Europe and China, and concerns of a broader, global slow-down remain.

Categories: Research

ISG ermittelt die führenden Microsoft-Dienstleister Deutschlands

Microsofts dynamisch wachsendes B2B-Portfolio bietet große Wachstumschancen für Cloud-Dienstleister.

ISG Smartalks™ Podcast Episode 1: Sourcing in a Digital World

By Barry Matthews Steve Hall

How outsourcing has adapted and changed to handle digital technology and agile ways of working.

The Numbers that Matter: Measuring Digital Performance In Shared Services Back-office Functions

By Gautam Saha

Most shared services organizations have taken initial steps to explore robotic process automation (RPA) and other digital automation tools for various functions in finance, procurement, customer service and human resources.

Categories: Consulting

Overcoming Resistance to Change

By Rick Reichardt Chuck Walker

Resistance to change drives inaction and may even impact the enterprise more profoundly than taking an action with a poor or negative financial return.

Categories: Consulting