Governance for Global Customer Relationship Management (CRM)
Establishing governance to enable portfolio management in a large automotive CRM.
Latest articles from ISG
Refreshing a Long-term Services Relationship
ISG helped an Australian utility company modernize its managed services agreement to increase automation and facilitate a shift to DevOps.
Categories:
Consulting
Energy & Utilities
Blockchain: It’s Already Transforming Support Functions, But Is It Right for Your Organization?
It is no secret: the global impact of blockchain technology over the next five to ten years will be massive.
Categories:
Blockchain
Consulting
Contract Flexibility: Improving Terms to Support Your Digital Transformation
In these fast-moving times, when technology is driving such rapid change, organizations must be adaptable – and they must be somewhere on the road to digital transformation.
Categories:
Consulting
Where Are Enterprises Taking Agile and DevOps?
Enterprises competing in an increasingly digital economy must simultaneously improve performance on four levels.
Categories:
Research
Leading Medical Device Company Operates More Smoothly
ISG helped a medical device company design, implement and train a new IT operating model for better quality, reliability and efficiency.
Categories:
Consulting
Healthcare
The ISG RPA Bundle is Here!
We’ve bundled together some of our latest automation reports, research notes, blogs and webinars into one package, creating a one-stop source of primary research and practitioner advice.
Categories:
Research
Lithium / Spredfast Merger Creates a True Enterprise Social Media Management Solution
The recent merger of Lithium and Spredfast demonstrates further consolidation of marketing and customer care capabilities in the social media management and customer care industry.
Categories:
Research
IT Sourcing in the Digital Economy: Success Still Hinges on a Strong Relationship
The digital revolution is well underway – and IT and business professionals, companies across industries and geographies, and even whole sectors and business ecosystems are racing to figure out just exactly what “digital” means for them.
Categories:
Consulting
How to Include RPA in Your AMS Managed Services Contracts
Enterprises looking to reduce the cost of ongoing application production support are embracing robotic process automation (RPA) in their applications management services (AMS) outsourcing relationships.
Categories:
Research
The Promise of the Digital Twin
This ISG white paper explores the concept of the digital twin and its potential to offer data-driven insights that enhance products and services, drive predictive maintenance and field service management to provide greater value to the end customer.
Acquired IBM Product Line Can Help HCL Create Viable 'As-A-Service' Offerings
HCL Technologies’ acquisition of seven of IBM’s flagship software products represents an amalgamation of offerings – some of which promise a steady cash inflow.
Categories:
Research
RPA and InfoSec – Adversary or Ally?
Some organizations may consider information security (InfoSec) as a restriction on innovation and an obstacle to the possibilities new technologies bring.
Categories:
Research
Shifting the Procurement Paradigm to Support Agile Customers
Companies today are migrating en masse from traditional to agile methodologies primarily, but not exclusively, for product development.
Categories:
Consulting