Latest articles from ISG

“Automation First” Increases Cash Flow

By Rich Hoover

One principle most business leaders have learned to embrace is the principle of proving a positive net present value (NPV) or a strong internal rate of return (IRR) for capital investment decisions and projects.

Categories: Consulting Robotic Process Automation (RPA)

H-1B Tightening Creating Resource Risk for U.S. Companies

By Stanton Jones

H-1B visa approvals are down 58 percent over the past 12 months for leading Indian IT services companies.

Categories: Research

Are You Using Multiple RPA Vendors to Deliver More Business Value?

By Amar Changulani

According to ISG research, Bot 3.0 companies – companies that have advanced robotic process automation (RPA) capability – use a greater number of automation vendors than Bot 1.0 and 2.0 companies.

Categories: Research

Culture Change and the Behaviors that Drive It

By Ola Chowning

Culture change is hard to define, hard to measure and, therefore, hard to do.

Categories: Consulting Organizational Change Management

Convergence of Investment and Innovation: AWS Summit 2019, Mumbai

By Manoj Chandra Jha Namratha Dharshan Akhila Harinarayan

The cloud-computing giant Amazon Web Services (AWS) is expanding its Indian customer base and views India as a high potential market.

Categories: Research

Salesforce Strengthens its Position as Enterprise Heavyweight

By Blair Hanley Frank

Salesforce cemented its position as a leader in enterprise software with its plans to acquire data visualization leader Tableau.

Categories: Research

Have You Extended RPA Beyond the Back Office?

By Amar Changulani

Companies with more advanced automation capabilities (companies we call “Bot 3.0 companies”) are extending RPA beyond back-office support functions and into customer service, sales and marketing and even industry-specific business processes.

Categories: Research

Dewey Defeats Truman: RPA is Dead

Recent headlines proclaiming “RPA is dead” should remind us of that famously incorrect headline we learned about in grade school, "Dewey Defeats Truman.”

Categories: Consulting Robotic Process Automation (RPA)

Briefing Note — Atos Gears Up for Advance 2021 Strategy

By Mrinal Rai

Atos has embarked on its Advance 2021 strategy, with a new digital value proposition that focuses on intelligent data platforms, a multiple infrastructure ecosystem and vertical solution expertise.

Categories: ISG Provider Lens™ Research

Client Inquiry: What’s Driving As-a-Service Growth in the Software and Services Sector?

By Stanton Jones

Software and services companies like Lyft, SNAP and Pinterest are spending hundreds of millions of dollars on cloud services – primarily with Amazon, Microsoft and Google.

Categories: Research

ISG Smartalks™ Podcast Episode 4: The Rise of Artificial Intelligence

By Barry Matthews

What is Artificial Intelligence, who’s using it and how is it impacting businesses and consumers?

Categories: Robotic Process Automation (RPA)

Predictions for the Digital Workplace of the Future

By Scott Furlong

Let me ask you: what is your organization doing to investigate and prepare for the day after tomorrow?

Categories: Business Advisory Services Consulting

Wipro Breach Reinforces Need for Ongoing Contractual Commitment to Security

By Stanton Jones

Wipro recently confirmed its systems had been attacked using an email phishing campaign; the company did not disclose the extent of the breach or the number of customers impacted.

Categories: Research

Blockchain in the Supply Chain

By Greg Sawyer Cole Flashenberg Amar Changulani

Blockchain technology has fascinating potential to evolve the way businesses produce value for customers and compete in dynamic digital markets.

Categories: Research

Microsoft’s Transition from Premiere Support to Unified Support. Ouch!

By Louis Pellegrino

Over the past three years, Microsoft has been stealthily transitioning its product support model from its legacy Premiere Support to a new “modern” support model called Unified Support.

Categories: Consulting Software Advisory Services

Alorica Claims Its Part of India’s Growing Allure as an Innovation Hub

By Aparna Gajanan Namratha Dharshan

We caught up with Alorica’s CEO Andy Lee and CTO Bhaskar Menon ahead of the company’s launch of its Digital Center of Excellence in Bangalore.

Categories: ISG Provider Lens™ Research

Bridging the Automation Skills Gap

By Amar Changulani

The rapid emergence of automation technologies such as robotic process automation (RPA) has made effective training and upskilling a critical enterprise capability.

Categories: Research

ISG lance GovernX™ 2.0 : la nouvelle génération de sa solution de services de Gouvernance digitalisée

La nouvelle plateforme s’enrichit de tableaux de bord dynamiques, d’extraction de contrats avec assistance cognitive et d’une meilleure expérience utilisateur pour gérer les relations avec les fournisseurs tiers.

Categories: Articles

Replacing Your ERP: Five Steps to Success

By Deb Card

Enterprise resource planning (ERP) systems — the business management tools that allow businesses to collect, manage and interpret their data — are struggling to keep up with the speed of change.

Categories: Cloud ERP Consulting HR Technology & Delivery Services

Is Your Business Continuity Management System Keeping Pace with the Speed of Digital?

By Stanton Jones

Cloud and automation are driving once-in-a-generation improvements in productivity and enterprise growth.

Categories: Research