Latest articles from ISG

Overcoming Resistance to Change

By Rick Reichardt Chuck Walker

Resistance to change drives inaction and may even impact the enterprise more profoundly than taking an action with a poor or negative financial return.

Categories: Consulting

RPA Lessons Learned: Opening Excel Files on Local and Network Drives

By Jeff Horowitz

Automating Excel can introduce some obstacles not often thought of when initially designing and developing an automation.

Categories: Consulting Robotic Process Automation (RPA)

AWS Bolsters Its Cloud Migration Services with CloudEndure Acquisition

By Manoj Chandra Jha

Estimated at around $250 million, the acquisition of CloudEndure is strategically aligned with AWS’ service offerings in cloud transformation.

Categories: ISG Provider Lens™ Research

How to Increase Agility Through Your Project Management Office (PMO)

By Chris VanHoeck

Today's PMO is being drawn into transformational changes while it must continue to respond to traditional time-and-cost directives.

Categories: Managed Services Program and Project Management

TCS Puts the Machine Front and Center

By Stanton Jones

TCS’ Machine First ™ approach puts software, rather than people, on the front lines of IT and business process managed services

Categories: Research

ISG Momentum® Market Trends & Insights 2018 Annual Report

By Paul Reynolds

There was widespread strength in the outsourcing market in 2018 with increases in ITO and BPO contract awards, high client-penetration levels, and a moderation in some of the negative long-term trends.

Categories: ISG Momentum® Research

Mobile World Congress 2019 Brings Latest Mobility Technologies to the Enterprise’s Doorstep

By Mrinal Rai

Headlines at the MWC 2019 included the introduction of new-age mobile phones and smart devices and practical use cases for robotics, virtual reality (VR) and machine learning.

Categories: ISG Provider Lens™ Research

Briefing Notes — Birlasoft Explores Core Business Challenges Through Deep Business Learning

By Mrinal Rai

Birlasoft believes businesses need to be better informed about technology potential and should leverage it to identify and address previously unexplored business opportunities.

Categories: Research

2019 Industry Trends in HR Technology and Service Delivery

By Stacey Cadigan Deb Card Kelly Will

HR organizations today face the competitive challenges of becoming a top destination for talent, building the workforce of the future, managing an agile organization and retaining top employees.

Categories: Consulting HR Technology & Delivery Services

5G or WiFi. Is That the Question?

With so many options for connectivity and still more technologies and solutions emerging, companies must exercise caution, remain flexible and consider what fits their specific use cases as they are developing their IoT strategy.

Categories: Consulting Network Advisory Services

Successful Provider-Client Relationships

By Lauren Herbert

Creating a successful partnership between two people or between two corporate entities is a team effort.

Categories: ISG Performex™ Research

The Digital Revolution Demands New Thinking When Transitioning Services

By Beth Anderson Darius Koenig

This ISG white paper explores ten key tenets enterprises must embrace to shift their thinking from a traditional plan-practice-go-live approach to transformation.

Categories: Consulting

The Ball of Wax We Call HR Analytics

By Julie Fernandez

It’s not far-fetched to imagine a company using recruiting technology to help it find potential candidates for specific jobs.

Categories: Consulting HR Technology & Delivery Services

HERE Technologies Maps Out AI, Mobile Networks, and Oracle’s IoT Cloud

By Ron Exler

Location services are essential to internet of things (IoT) networks and services that monitor and track machines, vehicles, people and other assets – especially assets that move or are of high value. ISG

Categories: Research

Where Is ERP Headed in 2019? Into the Cloud

By Deb Card

The enterprise resource planning (ERP) software offerings on the market today are powerful and strategic business process management tools.

Categories: Cloud ERP Consulting HR Technology & Delivery Services

Accelerating the RPA Journey

Accelerating the automation journey requires commitment, structure, discipline and a culture that is open to change. Without these, organizations stall.

Categories: Consulting Robotic Process Automation (RPA)

How Cutting-Edge Training and Learning Can Help Transform Your Business

By Jocelyn Hayes

Sometimes businesses miss the importance of investing in their own workforce – the linchpin to making sure transformation succeeds.

Categories: Consulting Organizational Change Management

Briefing Notes – With Client-Focused Culture, Mindtree Prepares For ‘Beyond Digital’

By Mrinal Rai

Mindtree continues its growth trajectory to become a digital transformation leader with a consulting, technology and automation-led approach and a strong customer-centric culture.

Categories: Research

LTI – Taking Steps to Drive Transformational Customer Experiences with IoT

By Manali De Bhaumik

LTI’s internet of things (IoT) journey began in 2013 and has steadily progressed as the company has expanded its program to apply IoT solutions to manufacturing, assets, supply chain, services, facilities and sustainability efforts.

Categories: ISG Provider Lens™ Research

What the American AI Initiative Means to Enterprises

By Ron Exler Blair Hanley Frank

For decades, the U.S. has been the global leader in technology research, development and implementation.

Categories: Research