All ISG Articles

Customer experience is a critical differentiator for most enterprises today. Enterprises that innovate and deliver better experiences are able to sustain and thrive in a competitive environment.

Categories: ISG Provider Lens™ Research

HR Market Pulse: Reskilling for the Future

What are the skills you would most like to develop in HR business partners?

Categories: HR Technology & Transformation

Bots and Beyond Episode 4: To Chatbot or Not?

By Wayne Butterfield

An interview with Richard Clarke of Paddy Power Betfair.

Categories: Consulting Podcasts Robotic Process Automation (RPA)

The Power of Market Price Data at Your Fingertips

By Chris Pattacini

Cost containment has always been a driving force for IT outsourcing, but in recent years, buyers have begun to focus more on value-added activities like digital enablement.

Categories: Research

ISG Digital Dish Episode 6: Testing Times

By Lois Coatney Julie Fernandez Jeanne Cuff

The impact of agile development on the software development QA and testing function.

Categories: Podcasts

Is Your Automation Journey on a Dangerous Path?

By Tracy Lipasek Stephan Buckner

When thinking about your automation journey, it may seem like you are on the way to Oz via the yellow brick road.

Categories: Consulting Robotic Process Automation (RPA)

Bots and Beyond Episode 3: Distance is Futile – Remote Working for an Automation Center of Excellence

By Wayne Butterfield

An interview with Gintautas Jonutis of Western Union.

Categories: Consulting Podcasts Robotic Process Automation (RPA)

Intelligent Automation: The Next Frontier in Source-to-Pay Automation

By Dennis Winkler Sakshi Takkar Aparna Gajanan Paul Reynolds

S2P Transformation is Inching its Way to the Top of the CFO Agenda

Categories: Consulting Robotic Process Automation (RPA)

Sourcing on the Road to Recovery from COVID-19

By Steve Hall

The global sourcing industry appears to be on the road to recovery, based on the results of our recent 3Q20 ISG Index™.

Categories: Research

Applying 2020 Lessons Learned in Time for Microsoft’s 2025 Business Milestone

By Louis Pellegrino

Microsoft has signaled that 2025 marks the end of its business transformation from a publisher of packaged software to a provider of subscription service offerings.

Categories: Consulting Software Advisory Services

HR Market Pulse: HR Organization of the Future

What is the top priority for your HR organization over the next 1-3 years?

IBM Spins Out Infrastructure Services, a Decisive Move to Focus on Cloud

By Mrinal Rai

IBM has taken a much-awaited bold step to revitalize its own growth, and its success will depend on its ability to service this new reality.

Categories: Research

Key Considerations for Cloud ERP Implementation

By Chintan Mehta

Moving to the cloud is essential for staying competitive and ensuring long-term growth.

Categories: Cloud ERP Consulting

ITO Provider Strategy Debate: Single-Source vs. Multi-Provider

By Megan Walling

“Should we select a single provider or use multiple providers?” As experts in sourcing advisory and supplier governance, we frequently hear this question from IT leaders.

Categories: Consulting

The HR Organization of the Future – Optimizing the Employee Experience

By Kelly Will

Is your company on its way to building the HR organization of the future?

Categories: Consulting HR Technology & Transformation

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