Latest articles from ISG
Since the late 1980s, commercial technologies have driven efficiencies, and efficiencies have driven IT sourcing models.
As the automation technology landscape continues to expand, enterprises of all sizes and geographies are working to accelerate their automation programs.
Organizations need to harness the force of HR Business Partners to contribute insights and address today’s greatest business challenges.
Zensar, a $566.9M global technology solutions and service provider with 10,000 employees, touts what it calls a “user first” workplace strategy that ties its workplace services to business outcomes.
ISG Momentum® consulting services give you the insights into the key market trends you need to educate influencers, generate leads, differentiate your firm’s offerings and enhance the effectiveness of your sales efforts.
The large multinational French service provider and consulting company Capgemini offers a comprehensive set of digital workplace services.
A key enabler for enterprise agility is product-oriented teams that have end-to-end responsibility.
Barry Matthews returns in 2020 to inform, inspire and entertain listeners with the first in his “Digital Leaders” series for the ISG Smartalks™ podcast.
Sitel Group’s contact center analytics solution called Sitel Insights provides real-time analytics and insights to help agents deliver improved customer experiences and drive better business outcomes.
Much has been written about the business benefits of being an agile organization. Becoming agile encompasses much more than just technology.
Perspective matters. I reminded myself of that last quarter when I saw some spectacular performances in the global sourcing market that I knew would be hard to beat.
The Automation Anywhere Enterprise (AAE) platform is a critical tool many organizations use to support their automation programs and overall effectiveness.
ISG uses organizational change management (OCM) and an ISG Relationship360™ (R360) cycle to help an incumbent IT provider better understand and address the challenges it faces as it approaches contract renewal with a dissatisfied client.