Latest articles from ISG

Building One Client-Provider Team for Success in Transaction, Transition and Beyond

By Beth Anderson

In the digital era, technology is a business differentiator. This means it must be closely aligned with the business strategy.

Categories: Consulting

Is Privacy at Risk in a Digital World?

By Chuck Rosenfield Paul Schreiner

The digital revolution has created a giant leap forward in technology, but it has taken a toll on individuals’ privacy.

Categories: Consulting

How Technology Influences the Digital IT Sourcing-Model Decision

By Daniel Finer David Gordon

Since the late 1980s, commercial technologies have driven efficiencies, and efficiencies have driven IT sourcing models.

Categories: Consulting

The Impact of AWS’ ML Solution on Enterprises

By Shashank Rajmane

Amazon Web Services (AWS) has been a prominent platform provider in the machine learning (ML) space and has developed a wide range of products and services around it.

Categories: ISG Provider Lens™ Research

More than Half of Enterprises Are Still in the Early Stages of RPA

By Amar Changulani Tracy Lipasek

​As the automation technology landscape continues to expand, enterprises of all sizes and geographies are working to accelerate their automation programs.

Categories: Research

Harnessing the Force of Strategic HR Business Partners

By Julie Fernandez

Organizations need to harness the force of HR Business Partners to contribute insights and address today’s greatest business challenges.

Categories: Consulting HR Technology & Transformation

Zensar Aligns Its Capabilities for Modern Workplace Requirements

Zensar, a $566.9M global technology solutions and service provider with 10,000 employees, touts what it calls a “user first” workplace strategy that ties its workplace services to business outcomes.

Categories: Research

Design for Happiness, A Model that Delivers

By John Boccuzzi Jr.

I had the opportunity to spend an afternoon with Niranjan Ramsunder, the CTO of UST Global, a leading digital technology services company with headquarters in Aliso Viejo, California.

Categories: ISG Momentum® Research

10 Key Predictions for the Workplace in 2020

By Mrinal Rai

As today’s employees expect more and more, we are seeing an increasing proliferation of consumer-grade technologies in the workplace.

Categories: ISG Provider Lens™ Research

Momentum Research

ISG Momentum® consulting services give you the insights into the key market trends you need to educate influencers, generate leads, differentiate your firm’s offerings and enhance the effectiveness of your sales efforts.

Capgemini Focuses on Employee Experience Through Connected Digital Workplace Services

By Ron Exler Mrinal Rai

The large multinational French service provider and consulting company Capgemini offers a comprehensive set of digital workplace services.

Categories: Research

Becoming a Customer-First Enterprise

By John Westfield

Customer experience does not exist solely in your contact center. And it can’t be just an offshoot of marketing or product support.

Categories: Consulting

Evolving Your Organization toward Enterprise Agility: Are You Making the Right Decisions?

By Christian Suffel

A key enabler for enterprise agility is product-oriented teams that have end-to-end responsibility.

Categories: Consulting

ISG Smartalks™ Podcast Episode 11: Digital Leaders - with Dan Hushon, CTO, DXC Technology

By Barry Matthews

Barry Matthews returns in 2020 to inform, inspire and entertain listeners with the first in his “Digital Leaders” series for the ISG Smartalks™ podcast.

Categories: Podcasts

Sitel Group: Using Speech and Text Analytics to Unlock Valuable Insights

By Amar Changulani Namratha Dharshan

Sitel Group’s contact center analytics solution called Sitel Insights provides real-time analytics and insights to help agents deliver improved customer experiences and drive better business outcomes.

Categories: Research

Agile Transformation: The Five Steps To Building an Agile Delivery Model

By Bill Segel

Much has been written about the business benefits of being an agile organization. Becoming agile encompasses much more than just technology.

Categories: Consulting

Global sourcing slows in Q4 from record Q3 highs, but digital demand remains robust

By Steve Hall

Perspective matters. I reminded myself of that last quarter when I saw some spectacular performances in the global sourcing market that I knew would be hard to beat.

Categories: Research

Now Is the Time: Upgrade to Automation Anywhere v11 Today

By Tracy Lipasek

The Automation Anywhere Enterprise (AAE) platform is a critical tool many organizations use to support their automation programs and overall effectiveness.

Categories: Consulting Robotic Process Automation (RPA)

What Do Next-gen Storage Services Look Like?

By Cindy LaChapelle

A true digital transformation is a matter of orchestrating multiple moving parts, with no single component transforming in isolation.

Categories: Consulting

Improving the Provider/Client Relationship with OCM and R360

ISG uses organizational change management (OCM) and an ISG Relationship360™ (R360) cycle to help an incumbent IT provider better understand and address the challenges it faces as it approaches contract renewal with a dissatisfied client.

Categories: Consulting Organizational Change Management