Latest articles from ISG

Atos Technology Days – Envisioning an IoT and AI-enabled Edge Future for Enterprises

By Kartik Subramaniam Shachi Jain Heiko Henkes Shashank Rajmane

Global IT service provider Atos is enhancing its core business to not only keep pace with the current market trends but, in fact, to disrupt them.

Categories: ISG Provider Lens™ Research

The Case for an HR Technology CoE

By Kelly Will

By establishing an HR Technology CoE organizations will be able to unlock the full capabilities of their HR technology investments and reinforce HR’s role as a strategic partner to the business.

Categories: Consulting HR Technology & Delivery Services

ISG Smartalks™ Podcast Episode 5: Service Orchestration – What is it and Why is it Important?

By Barry Matthews

Using service orchestration to enhance productivity and customer experience.

Multi-Cloud Adoption Accelerates

By Blair Hanley Frank Stanton Jones

This ISG research shows accelerating adoption of cloud computing using a hybrid, multi-cloud approach, with most enterprises pushing to move the majority of their applications into software-as-a-service (SaaS) offerings as quickly as possible.

Categories: Research

TCS’ Might of Cloud

By Shashank Rajmane

TCS is planning to expand its digital business and help its enterprise clients transition from on-premises data centers to the public cloud as part of a hybrid environment.

Categories: Research

ISG Momentum® Market Trends and Insights 2019 Vertical Report

The 2019 Momentum® Market Trends & Insights Vertical Report provides detailed analysis of specific outsourcing activity in 26 vertical industries and more than 50 of their subverticals.

Categories: Research

Digital Excellence: 25 Winning Partnerships

Digital Excellence: 25 Winning Partnerships, profiles 25 of the best examples of recent digital transformation success.

Categories: Research

Predictions from ISG’s Future Workplace Summit

By Ron Exler Phil Scone

The recent ISG Future Workplace Summit in London presented attendees with a wealth of insights and thought-provoking discussions about the changing dynamics of workplaces today.

Categories: Research

Capgemini’s Altran Acquisition Helps it Build Enterprises’ Digital Futures

By Alex Bakker Blair Hanley Frank

Capgemini announced it will buy Altran, a leader in engineering services, R&D, and design.

Categories: Research

It’s the People, People – Don’t Overlook the Human Element of Digital Transformation

By Tammie Pinkston

In our work and in our personal lives, we constantly deal with change. Believe it or not, people will always react to any change with some degree of fear or resistance.

Categories: Consulting Organizational Change Management

Digital Innovations Support and Challenge Logistics Managers

By Ron Exler

Logistics managers seeking to improve their supply chains face numerous challenges, including inadequate infrastructure, talent shortages, unpredictable weather and intrusions of new and changing technology.

Categories: Research

The ISG Digital Capability Model—Finding Value along the Digital Transformation Journey

By Chris Germann

Digital business is not just about automation and e-commerce. Digital business is about embracing disruptive combinations of technologies to create new levels of business and societal value.

Categories: Research

“Automation First” Increases Cash Flow

By Rich Hoover

One principle most business leaders have learned to embrace is the principle of proving a positive net present value (NPV) or a strong internal rate of return (IRR) for capital investment decisions and projects.

Categories: Consulting Robotic Process Automation (RPA)

H-1B Tightening Creating Resource Risk for U.S. Companies

By Stanton Jones

H-1B visa approvals are down 58 percent over the past 12 months for leading Indian IT services companies.

Categories: Research

Are You Using Multiple RPA Vendors to Deliver More Business Value?

By Amar Changulani

According to ISG research, Bot 3.0 companies – companies that have advanced robotic process automation (RPA) capability – use a greater number of automation vendors than Bot 1.0 and 2.0 companies.

Categories: Research

Culture Change and the Behaviors that Drive It

By Ola Chowning

Culture change is hard to define, hard to measure and, therefore, hard to do.

Categories: Consulting Organizational Change Management

Convergence of Investment and Innovation: AWS Summit 2019, Mumbai

By Manoj Chandra Jha Namratha Dharshan Akhila Harinarayan

The cloud-computing giant Amazon Web Services (AWS) is expanding its Indian customer base and views India as a high potential market.

Categories: Research

Salesforce Strengthens its Position as Enterprise Heavyweight

By Chris Germann Blair Hanley Frank

Salesforce cemented its position as a leader in enterprise software with its plans to acquire data visualization leader Tableau.

Categories: Research

Have You Extended RPA Beyond the Back Office?

By Amar Changulani

Companies with more advanced automation capabilities (companies we call “Bot 3.0 companies”) are extending RPA beyond back-office support functions and into customer service, sales and marketing and even industry-specific business processes.

Categories: Research

Dewey Defeats Truman: RPA is Dead

By Mark Davison

Recent headlines proclaiming “RPA is dead” should remind us of that famously incorrect headline we learned about in grade school, "Dewey Defeats Truman.”

Categories: Consulting Robotic Process Automation (RPA)