All ISG Articles

If there is one thing the past six weeks have taught us, it is how much we depend on network connectivity for work, school and even family gatherings.

Categories: Consulting Network Advisory Services

Establishing an RPA Center of Excellence in Financial Services

Leading credit card processor changes their business processes by launching RPA and building Center of Excellence.

Categories: Financial Services

Using RPA to Drive Efficiency & Improve Accuracy

Developing automated processes in funds visibility and client performance reporting in an Asset Management firm who wanted to become self-sufficient in RPA.

Categories: Financial Services

Redesigning Technology To Enable The Business – Financial Services Firm

A UK-based financial services firm benefited from ISG’s expertise in transforming its infrastructure and applications environment via a major sourcing program.

Categories: Financial Services

Re-imagining ADM To Drive Value – Large Financial Services Firm

A recent engagement with a large Financial Services firm realized multiple benefits, both financial and non-financial.

Categories: Financial Services

The New Future for Core Banking: A Short-, Medium- and Long-term View

By Yadu Singh Bill Huber Owen Wheatley Colas Truong Frank Bastian Bryn Barlow

Some predict that banks that fail to evolve their internal systems to support remote customer interaction will fail to survive the COVID-19 crisis.

Categories: Banking & Financial Services Consulting

What Can We Expect from the Healthcare Industry in 2020 and Beyond?

By Robert (Bob) Krohn James (Jamie) Burke Tony Mataya

Here are the eight trends that will have the biggest impact on healthcare industry players in 2020.

Categories: Consulting Healthcare

ISG Smartalks™ Podcast Episode 14: Healthcare at the Heart of the COVID-19 Crisis

By Barry Matthews Robert (Bob) Krohn James (Jamie) Burke

What does the pandemic mean for the Healthcare industry?

Categories: Consulting Healthcare Podcasts

Healthcare Payers and COVID-19: Unlocking Value With Intelligent Automation

By Robert (Bob) Krohn Sakshi Takkar

This ISG white paper identifies why claims processing is a good process to target, how RPA and AI create sustainable value and how insurers can take advantage of the opportunity.

Categories: Consulting Healthcare

From Watering Hole to Data Lake: Digital Technology Connects Farms and Harvests Efficiently

By John Boccuzzi Jr.

In the barn, field or office, farmers’ tools have gone way beyond the Farmer’s Almanac – today, they are using the internet of things to monitor their farm and grow their business.

What Your Customers Should Experience During COVID-19

By John Boccuzzi Jr.

There’s no manual for how to deliver a meaningful customer experience during a pandemic, much less how to protect your business, your brand and your short-term profitability and build long-term customer loyalty.

Planning for Resiliency and the Road to Recovery

By Prashant Kelker Stanton Jones

Going forward, we need a pragmatic framework to confront the challenges to survival and growth over the next 18 months.

Categories: Consulting

Why Digital Transformation In Insurance Does Not Have To Be Disruptive

By Christoph Tatje

Managers across industries see digital transformation as a major challenge that calls everything into question.

Categories: Consulting Insurance

Global Delivery + Cloud Technology: It’s Working!

By Stanton Jones

The global delivery model is now the norm within the $135 billion IT services market, and cloud is so embedded in the way we work we don’t give it a second thought.

Categories: Research

Steps in the Right Direction for Travel, Transportation and Hospitality

By John Westfield

If your business centers on getting people and merchandise from one place to another, what’s your worst nightmare?

Categories: Research Travel and Transportation

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