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Latest articles from ISG

Software Asset Management (SAM) Program Services, GTA

ISG’s SAM Program Services are a managed service offering comprising, consistent with the ITIL definition.

Categories: Public Sector

Software Audits: Rules of Engagement

By Megan Walling

Did you know most major software publishers actually have revenue targets directly tied to auditing their own customers?

Categories: Consulting Software Advisory Services

The Titan Games: Alight Acquires NGA Human Resources

By Julie Fernandez

After more than a decade of speculation about the future for U.K.-based HR provider NGA Human Resources, acquisition by U.S.-based HR provider Alight Solutions is imminent sometime this fall.

Categories: Consulting HR Technology & Delivery Services

An IT Service Provider’s Roadmap for a Successful SAP S/4HANA Transformation

By Kartik Subramaniam

The application and infrastructure requirements of enterprises today present a unique conundrum to IT service providers.

Categories: ISG Provider Lens™ Research

Localization is Key at New Infosys Innovation Center

By John Boccuzzi Jr.

The Infosys Technology and Innovation Hub in Hartford, Connecticut, shows the provider’s leadership in a movement that other offshore and nearshore service providers will likely follow soon.

Categories: Research Service Providers

What Happened to the Billon-Dollar Deal?

By Stanton Jones

Third-party IT and business process relationships are getting smaller in value and shorter in duration as companies look to prioritize speed over cost reduction.

Categories: Research

Understand RPA Pricing Models When Using Multiple Vendors

By Amar Changulani

RPA software pricing is quickly evolving. Our interactions with clients and vendors indicate that subscription-based pricing is overtaking perpetual licensing as the commercial model of choice.

Categories: Research

The Power of Collaboration in the Workplace

By Ron Exler

Enterprises that can tie revenue increases to their investment in digital technologies are doing so by combining emerging technologies with flexible office spaces to facilitate employee collaboration

Categories: Research

Incremental Application Modernization Eases Digital Transformation

By Ron Exler

Although most enterprises have been working on it for decades, they still struggle with modernizing their legacy applications.

Categories: Research

Industry 4.0: Bridging the Gap between Information Technology and Operational Technology

By Mike Harmon Meredith Bilow

As the manufacturing industry continues to embrace the concept of the digital factory, companies are beginning to look at the lessons learned from Industry 4.0 as a way to gain efficiencies, digitize operations and differentiate themselves.

Categories: Consulting Manufacturing Organizational Change Management

The Calculus of Adding New Office 365 Functionality

By Louis Pellegrino

If you are like most large Microsoft customers, you have either started or completed your journey to the Office 365 platform.

Categories: Consulting Software Advisory Services

What to Expect from Leadership Changes at Cognizant

By Stanton Jones Sashidharan Balasundaram

New Cognizant CEO Brian Humphries is re-shaping his senior leadership team.

Categories: Research

Despite Macro Risks, Demand for Digital Drives Global Market Forward

By Steve Hall Blair Hanley Frank

Macro risks looming over the global economy have yet to land their punch on the global market for IT and business services.

Categories: Research

Weckruf aus Fernost: Plattform-Ökosysteme in der Versicherungswirtschaft

By Johanna von Geyr

Versicherer in Deutschland investieren massiv in Ökosysteme und Plattformlösungen. Doch haben die meisten Initiativen noch immer Experimentalcharakter.

Categories: Consulting Insurance

Don’t Forget Your Stakeholders: Why to Include Those Who’ll Benefit from Change

By Stephanie Marcon

With the rapid advancement of business technology, many companies are in flux as they try to get ahead in their industries.

Categories: Consulting Organizational Change Management

Midyear Review: 2019 - The Storm that Never Came

By Todd D. Lavieri

Now, here we are at midyear. U.S. interest rates have been cut slightly and are likely to stay flat over the next several quarters.

Categories: Consulting

Using an Evaluation Framework to Assess Ever-Growing Number of RPA Vendors

By Amar Changulani

The $675 million dollar robotic process automation (RPA) market is growing more than 50 percent year over year, with new vendors entering and exiting quickly.

Categories: Research