Latest articles from ISG

Is Your Business Continuity Management System Keeping Pace with the Speed of Digital?

By Stanton Jones

Cloud and automation are driving once-in-a-generation improvements in productivity and enterprise growth.

Categories: Research

Google Cloud’s Next Act: Scaling Sales Without Losing Its Edge

By Blair Hanley Frank

Google Cloud is massively scaling up its sales, marketing and customer success functions under the leadership of new CEO Thomas Kurian.

Categories: Research

Deutsche Bahn's Cloud Strategy

In 2016, Deutsche Bahn made the decision to move its IT infrastructure to the public cloud as completely as possible. There are no hybrid gray areas.

Categories: Consulting

Why Automate a Bad Process?

By Darryl Hamer

Welcome to the “great automation debate” centered around one pivotal question: should you automate a bad or broken process?

Categories: Consulting Robotic Process Automation (RPA)

ISG Smartalks™ Podcast Episode 3: The Future of Work

By Barry Matthews Steve Hall

How technology is transforming the way we work.

SAP HANA — An Apt Platform for Executing Real-time Analytics for Real-time Businesses

By Akhila Harinarayan

It is a well-known fact that increased adoption of data-generating devices, such as internet of things (IoT), wearables, sensors and connected devices, has led to the creation of massive data repositories across industries and business segments.

Categories: ISG Provider Lens™ Research

Framework Agreement Ideal Meets Cloud Reality

By Stanton Jones

Enterprises regularly use framework agreements that pre-define basic terms and processes to accelerate the contracting process and reduce risk inherent in third-party relationships.

Categories: Research

Atos Acquires Syntel

By Stanton Jones

Paris-based Atos has announced its intent to acquire Michigan-based Syntel for $3.4 billion.

Categories: Research

Dearth of Digital Talent Leads DXC to Luxoft

By Stanton Jones

IT services giant DXC announced in January its $2 billion acquisition of Luxoft, a Switzerland-based product engineering and digital services provider.

Categories: Research

Declining Crude Oil Prices Can Stress Out India-heritage Service Providers

By Avimanyu Basu

The decline in crude oil prices goes hand in hand with the appreciating Indian rupee, which, on the one hand, encourages investors and, on the other, tightens the profit margins of outsourcing/offshoring companies.

Categories: Energy & Utilities ISG Provider Lens™ Research

10 Reasons Why Providers Make Pricing Mistakes in their Bids

By Stanton Jones

A pricing mistake in a bid can cost a supplier millions in lost profits. This creates risk for outsourcing buyers, because once the mistake is identified, the provider will likely try to recoup losses by reducing services or using lower-cost resources.

Categories: Research

Protecting Against the Risks of a Service Provider Merger

By Stanton Jones

How do you manage risk when contracting with a service provider that is being acquired? It depends on the state of the sourcing transaction.

Categories: Research

Service Providers Are Limiting Their Liability

By Stanton Jones

The increased prevalence of cyberattacks combined with new global privacy and data sovereignty requirements is spurring industry and governmental regulators to “name and shame” non-compliant organizations.

Categories: Research

Does Your Service Provider Have Cybersecurity Insurance?

By Amar Changulani

ISG research indicates that cybersecurity spending will be a top priority for enterprises for the next two years. We believe this is a response to the recent increase in high-profile cyberattacks.

Categories: Research

The Impact of Multi-speed Delivery on the Enterprise

By Oliver Kremer

This ISG white paper explores how can we combine the "new" and the "traditional" in a meaningful way without creating major construction sites elsewhere in the company.

Categories: Consulting

Your Application Development and Maintenance (ADM) Contracts Deserve Closer Scrutiny

By Kapil Puri Deb Fox

Enterprises today allocate significant IT budgets to build applications, enhance existing application code and maintain or support them over their lifetimes.

Categories: Managed Services

ISG Index™: Trotz Brexit-Verunsicherung - Sourcing-Markt in EMEA klettert im ersten Quartal auf Rekordhöhen

Großbritannien hinkt wegen anhaltender wirtschaftlicher Unsicherheit dem übrigen Europa hinterher

The Internet of Things for All: How Mid-Cap Companies Can Shine in the Age of Connectivity

By Mike Harmon Tim Haney

This ISG white paper explores the opportunity for mid-cap companies to take advantage of IoT in their digital transformation.

Categories: Consulting

Where It Starts to Fall Apart – Losing the ROI on Your RPA Initiative

By Heather Lapinski

Expect the best, plan for the worst.

Categories: Consulting Robotic Process Automation (RPA)

ISG Predicts Global Trends 2019-2020

By Heiko Henkes Ron Exler Blair Hanley Frank

Artificial intelligence (AI)-based automation, cybersecurity, digital ethics and new workplace experiences for employees will be the top technology trends through 2020, based on the consensus of ISG analysts and advisors.

Categories: Research