ISG Provider Lens™ Research (Archetype & Quadrant) are dedicated studies of relevant offerings related to specific IT or BPO topics or service lines over multiple regions

The digital transformation mega trend is a top priority on corporate agendas.

In 2018, ISG conducts a neutral and independent vendor comparison on the topic of SIAM / ITSM for the USA and German market.

ISG Provider Lens™ Research (Archetype & Quadrant) are dedicated studies of relevant offerings related to specific IT or BPO topics or service lines over multiple regions

ISG Provider Lens™ Research (Archetype & Quadrant) are dedicated studies of relevant offerings related to specific IT or BPO topics or service lines over multiple regions

Service integration & management (SIAM) is a collection of frameworks and best practices encompassing the people, processes & tools required to manage end-to-end services through their lifecycle

IT-Abteilungen treiben das Thema besonders stark

Auch in den vergangenen zwölf Monaten zog die Nachfrage nach Colocation-Rechenzentren weiter kräftig an.

Die großen Telekommunikations- und Infrastruktur-Anbieter erschließen zunehmend das Geschäft mit Software-Defined Networking (SDN).

IT-Abteilungen treiben das Thema besonders stark

Organizational change management (OCM) paves the way for rapid and consistent change.

A data-driven AML program that leverages RPA creates a foundation for successful risk-based approach toward determining AML risk that satisfies regulatory compliance concerns.

At the Automation Summit, ISG conducted a swarm study on the following questions

Q1: What percentage of firms will make automation a board-level priority in 2019?

Q2: What’s MOST important to ensure an automation strategy is successful?

Q3: Over the next three years, the GREATEST challenge to automation will be:

Q4: Over the next three years, automation ROI will MOSTLY be calculated using:

Q5: When deciding which processes to automate, MOST important will be:

Q6: In terms of jobs, what will be the PRIMARY goal over the next 3 years?

Q7: In 2019, the automation skillset MOST in-demand will be: