Customer experience is a critical differentiator for most enterprises today. Enterprises that innovate and deliver better experiences are able to sustain and thrive in a competitive environment.
Latest articles from ISG
Bots and Beyond Episode 3: Distance is Futile – Remote Working for an Automation Center of Excellence
An interview with Gintautas Jonutis of Western Union.
Microsoft has signaled that 2025 marks the end of its business transformation from a publisher of packaged software to a provider of subscription service offerings.
IBM has taken a much-awaited bold step to revitalize its own growth, and its success will depend on its ability to service this new reality.
“Should we select a single provider or use multiple providers?” As experts in sourcing advisory and supplier governance, we frequently hear this question from IT leaders.
ISG supported a global chemical company to setup standalone business and IT operations, allowing it to carve out an existing business independent from transaction scenario and acquirer capabilities.
ISG supports a global life sciences company with divesting some of its existing IT and BPO business units to obtain regulatory approvals.