ISG Imagine Your Future® Podcast Episode 14: Healthcare at the Heart of the COVID-19 Crisis
What does the pandemic mean for the Healthcare industry?
English
Latest articles from ISG
Healthcare Payers and COVID-19: Unlocking Value With Intelligent Automation
This ISG white paper identifies why claims processing is a good process to target, how RPA and AI create sustainable value and how insurers can take advantage of the opportunity.
Categories:
Consulting
Healthcare
From Watering Hole to Data Lake: Digital Technology Connects Farms and Harvests Efficiently
In the barn, field or office, farmers’ tools have gone way beyond the Farmer’s Almanac – today, they are using the internet of things to monitor their farm and grow their business.
What Your Customers Should Experience During COVID-19
There’s no manual for how to deliver a meaningful customer experience during a pandemic, much less how to protect your business, your brand and your short-term profitability and build long-term customer loyalty.
Planning for Resiliency and the Road to Recovery
Going forward, we need a pragmatic framework to confront the challenges to survival and growth over the next 18 months.
Categories:
Consulting
Why Digital Transformation In Insurance Does Not Have To Be Disruptive
Managers across industries see digital transformation as a major challenge that calls everything into question.
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Consulting
Insurance
Global Delivery + Cloud Technology: It’s Working!
The global delivery model is now the norm within the $135 billion IT services market, and cloud is so embedded in the way we work we don’t give it a second thought.
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Research
Steps in the Right Direction for Travel, Transportation and Hospitality
If your business centers on getting people and merchandise from one place to another, what’s your worst nightmare?
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Research
Travel and Transportation
Enterprise Buying Interest in Intelligent Automation Jumps as COVID-19 Lockdown Progresses
COVID-19 has every business reevaluating its business operations, repositioning offerings to address current concerns and leveraging fear and doubt about the future in hopes of turning the economic crisis into a benefit.
COVID-19 Sweeps the IT and Business Services Industry into a New World
The global pandemic brought an abrupt halt to many of our rising trajectories by the end of the first quarter of 2020.
Categories:
Research
Why Is My Automation Program Failing?
The truth is that the large majority of automation projects have not delivered the expected return on investment, whether that return is defined in financial or non-financial terms.
The Promise of Automation in a Time of Crisis
Some enterprises are looking to automation as a way to address needs across the enterprise, from infrastructure to customer experience.
Categories:
Consulting
Robotic Process Automation (RPA)
Digitale Transformation und Capability Modell
Laut Weltwirtschaftsforum wird der gesamtwirtschaftliche Wert der Investitionen in die digitale Transformation bis zum Jahr 2025 die Grenze von 100 Billionen US-Dollar übersteigen.
Managing Offshore Productivity in a Work-from-Home World
The COVID-19 pandemic is causing a thorough reevaluation of business continuity strategy among companies that depend on offshore service centers in places like India, the Philippines and Sri Lanka.
Strategy and Competition in the Platform Economy
How digital platforms can enable growth for your firm and unlock your customer network’s potential.
Categories:
Consulting
Enterprise to Home Office - Call Center Conversion in 48 Hours
Enterprises and governments around the world have no choice today but to require employees and contractors to work from home – and, where it is possible and makes sense, to shift work to employees in less-affected regions.
Categories:
Consulting
Network Advisory Services
Helping a Gaming and Hospitality Giant Move to New Hotel Systems
ISG uses organizational change management (OCM) to prepare thousands of workers for new lodging-management systems and the new processes that come with them.
Categories:
Consulting
Organizational Change Management
COVID-19: Implementing Rapid Cost Takeout
The economic fallout of the COVID-19 pandemic is forcing companies of all sizes to reduce expenses and conserve cash and resources.
Categories:
Consulting
4me Continues ITSM & SIAM Growth by Keeping Things Simple
4me is an IT service management (ITSM) and service integration and management (SIAM) solution targeted at mid-market companies, enterprises and managed services providers looking for a less complex alternative to ServiceNow and BMC.
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Research
Datamatics: Re-envisioning Finance through Intelligent Solutions
As organizations are undergoing transformation to become more agile and proactive rather than reactive to technology changes, finance functions are under pressure to keep pace with disruptive technologies.
Categories:
Research