Latest articles from ISG

Blockchain: It’s Already Transforming Support Functions, But Is It Right for Your Organization?

By Julien Escribe

It is no secret: the global impact of blockchain technology over the next five to ten years will be massive.

Categories: Blockchain Consulting

Contract Flexibility: Improving Terms to Support Your Digital Transformation

By Steve Tracy

In these fast-moving times, when technology is driving such rapid change, organizations must be adaptable – and they must be somewhere on the road to digital transformation.

Categories: Consulting

Agile and DevOps in 2019: Enterprise Culture is Key

Categories: Research

RPA and InfoSec – Adversary or Ally?

Robotic Process Automation Sweeps the Retail Industry

RPA War Chests Swell; Is Consolidation Looming?

Where Are Enterprises Taking Agile and DevOps?

By Ola Chowning Ron Exler

Enterprises competing in an increasingly digital economy must simultaneously improve performance on four levels.

Categories: Research

Leading Medical Device Company Operates More Smoothly

ISG helped a medical device company design, implement and train a new IT operating model for better quality, reliability and efficiency.

Categories: Consulting Healthcare

The ISG RPA Bundle is Here!

By Stanton Jones

We’ve bundled together some of our latest automation reports, research notes, blogs and webinars into one package, creating a one-stop source of primary research and practitioner advice.

Categories: Research

Lithium / Spredfast Merger Creates a True Enterprise Social Media Management Solution

By Rahul Basu

The recent merger of Lithium and Spredfast demonstrates further consolidation of marketing and customer care capabilities in the social media management and customer care industry.

Categories: Research

IT Sourcing in the Digital Economy: Success Still Hinges on a Strong Relationship

By David Mitchell

The digital revolution is well underway – and IT and business professionals, companies across industries and geographies, and even whole sectors and business ecosystems are racing to figure out just exactly what “digital” means for them.

Categories: Consulting

How to Include RPA in Your AMS Managed Services Contracts

By Scott Moore Michael Fullwood

Enterprises looking to reduce the cost of ongoing application production support are embracing robotic process automation (RPA) in their applications management services (AMS) outsourcing relationships.

Categories: Research

The Promise of the Digital Twin

By Sebastien Desvignes

This ISG white paper explores the concept of the digital twin and its potential to offer data-driven insights that enhance products and services, drive predictive maintenance and field service management to provide greater value to the end customer.

Categories: Consulting Manufacturing Strategy

Acquired IBM Product Line Can Help HCL Create Viable 'As-A-Service' Offerings

HCL Technologies’ acquisition of seven of IBM’s flagship software products represents an amalgamation of offerings – some of which promise a steady cash inflow.

Categories: Research

RPA and InfoSec – Adversary or Ally?

By Robyn Singlehurst

Some organizations may consider information security (InfoSec) as a restriction on innovation and an obstacle to the possibilities new technologies bring.

Categories: Research

Shifting the Procurement Paradigm to Support Agile Customers

By Warren Smith

Companies today are migrating en masse from traditional to agile methodologies primarily, but not exclusively, for product development.

Categories: Consulting

The Security Question at the Service Desk

By Andy Johnson

The service desk has long been recognized as a potential vulnerability for enterprises – especially in the age of social media.

Categories: Consulting

ISG Index™: Le Marché du sourcing croit de 56% dans la zone EMEA

La valeur annuelle combinée des contrats au troisième trimestre atteint 3,3 milliards d’euros

Neue ISG-Studie zum Cloud Services-Markt in der Schweiz

Schweizer Unternehmen setzen auf Cloud-Anbieter mit lokaler Präsenz

Neue ISG-Studie zum Markt für SAP HANA®-Services in Deutschland

Cloud-Angebote für SAP HANA zunehmend gefragt