Latest articles from ISG

Infosys Makes Key Investments to Help It ‘Navigate the Next’

By Namratha Dharshan

Infosys detailed its expansion plans and strategy this fall during its annual thought leadership forum “Infosys Confluence 2018 – Americas.”

Categories: Research

Insurance Outsourcing Contracts Are Changing – It’s Time to Review Before You Renew

The insurance industry has changed dramatically over the past decade in response to increasingly stringent regulations, changing consumer preferences and falling interest rates.

Categories: Consulting Insurance Renegotiations

Department Stores - Technology Holds the Key to Survival

A look at the future of department stores and how technology can help evolve this troubled store format.

Categories: Consulting Retail Strategy

ISG Index™: Sourcing-Markt in EMEA wächst um 56 Prozent

Im dritten Quartal erreicht das Gesamtvolumen des Sourcing-Markts 3,3 Milliarden Euro.

RPA Delivery: On Time and Under Budget

By James Jones

How do companies ensure or at least improve their chances for a successful RPA implementation? The answer is in the seven following best practices.

Categories: Consulting Robotic Process Automation (RPA)

Top 5 Reasons To Build a Digital Workplace

By Roshan Ramachandran

A truly digital workplace brings together applications, data, resulting information and collaboration tools that are tailored to an individual employee’s role, location and tasks.

Categories: Consulting

RPA: How Easy Is It To Get Started?

By Mark Davison

The simplest way to begin is to find out more about RPA – how it can help a business and what its potential is.

Categories: Consulting Robotic Process Automation (RPA)

Narrow AI Technologies Are Creeping into Finance and Accounting Services

By Namratha Dharshan

ISG can help enterprises understand the value of narrow AI technologies and design an automation roadmap that includes adoption of these technologies to achieve higher gains.

Categories: Research

The Microsoft Predictability Problem

By Louis Pellegrino

Microsoft, in recent years, has transformed itself from a software publisher to a software-as-a-service (SaaS) provider, leaving its enterprise customers uncertain about product licensing and the company’s commercial sales model.

Categories: Consulting Software Advisory Services

Training for New Finance & Operations Technology at a U.S. Manufacturer

A U.S.-based manufacturer with offices in more than 20 countries receives cutting-edge training for its employees on new enterprise-level software and the streamlined processes to go with that software.

Categories: Consulting Manufacturing Organizational Change Management

What’s the Impact of Automation? It Depends on Who You Ask

By Stanton Jones

Last week at the ISG Sourcing Industry Conference, we conducted a real-time study with swarm technology provider Unanimous AI.

Categories: Research Robotic Process Automation (RPA)

An Overview on Traditional Data Center Outsourcing Service Providers

By Shashank Rajmane

The ISG Provider Lens™ Data Center Outsourcing Archetype Report explores the services for data center management and transformation available in the market today.

Categories: Research

Stretching Your IT Budget at Year-End

By Bill Huber

As we enter the fourth quarter, many IT organizations are facing the end of one budget year and planning for the next.

Categories: Consulting Software Advisory Services

ISG Automation Summit U.K. Shows the Art of the Possible

By Keri Smith

This year’s ISG Automation Summit looked beyond RPA to cognitive automation and artificial intelligence (AI) as ways to deliver even greater value to organizations in all sectors.

Categories: Research

Next-gen In-flight Connectivity Can Be a Prime Opportunity

By Avimanyu Basu

In-flight entertainment has transformed significantly over the past few decades – from hard disks and displays integrated into individual seatbacks to the latest bring-your-own-device (BYOD) options supported by in-flight connectivity.

Categories: Research Travel and Transportation

The ISG Star of Excellence Awards™

The ISG Star of Excellence Awards™, launched in October 2018, are given annually to the technology and service providers with the highest customer experience scores in the areas of innovation, collaboration, solution design and execution.

Categories: Consulting

Leveraging Automation for Data Insights

By Tracy Lipasek

In a world that is ever more LEAN and agile, continuously improving bots ensures optimization of resources.

Categories: Consulting Robotic Process Automation (RPA)

HR Technology and the Future Workplace

By ISG

This three-part recorded mini-webinar series – HR Technology and the Future Workplace – provides insights through short, pre-recorded webinars on emerging technologies and best practices before, during and after deployment.

Categories: Consulting HR Technology & Delivery Services

Decline of the Rupee – How Will It Impact IT Providers and their Enterprise Clients?

Continuing depreciation of the Indian rupee against the U.S. dollar has enterprises wondering about the economic effect on IT and business outsourcing services by India-based providers.

Categories: Research

The Business Case for Transformation to Ethernet

By David Lessin Margot Wall

Across the globe, time-division multiplexing (TDM) services are sunsetting, forcing customers to examine the business case for an Ethernet transformation.

Categories: Consulting Network Advisory Services