Customer experience is a critical differentiator for most enterprises today. Enterprises that innovate and deliver better experiences are able to sustain and thrive in a competitive environment.

What are the skills you would most like to develop in HR business partners?

An interview with Richard Clarke of Paddy Power Betfair.

Cost containment has always been a driving force for IT outsourcing, but in recent years, buyers have begun to focus more on value-added activities like digital enablement.

The impact of agile development on the software development QA and testing function.

When thinking about your automation journey, it may seem like you are on the way to Oz via the yellow brick road.

An interview with Gintautas Jonutis of Western Union.

S2P Transformation is Inching its Way to the Top of the CFO Agenda

The global sourcing industry appears to be on the road to recovery, based on the results of our recent 3Q20 ISG Index™.

Microsoft has signaled that 2025 marks the end of its business transformation from a publisher of packaged software to a provider of subscription service offerings.

What is the top priority for your HR organization over the next 1-3 years?

IBM has taken a much-awaited bold step to revitalize its own growth, and its success will depend on its ability to service this new reality.

Moving to the cloud is essential for staying competitive and ensuring long-term growth.

“Should we select a single provider or use multiple providers?” As experts in sourcing advisory and supplier governance, we frequently hear this question from IT leaders.

Is your company on its way to building the HR organization of the future?

ISG supported a global chemical company to setup standalone business and IT operations, allowing it to carve out an existing business independent from transaction scenario and acquirer capabilities.

ISG supports a global life sciences company with divesting some of its existing IT and BPO business units to obtain regulatory approvals.

ISG assists a global fintech company in achieving over $33 million in cost reductions per year via consolidating its network suppliers.

How are you welcoming workers back – return to work, new hires, temps or freelancers?

If your organization is looking to cut expenses or get a better handle on operations, moving to a fully integrated ERP system in the cloud should be one of the first things to consider.