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Latest articles from ISG
COVID-19 Takes Its Toll on Global Sourcing Market in Q2
Annual contract value (ACV) for the global combined market (managed services and as-a-service sourcing) dropped 5 percent this quarter, to $13.2 billion, due to a 16 percent decline in managed services.
Categories:
Research
Automating @ Scale
Realizing the true promise of automation requires a wholistic and disciplined approach that empowers teams to embrace automation and even become automation evangelists.
Categories:
Consulting
Robotic Process Automation (RPA)
Your Captive Service Center Survived the First 100 Days of the Pandemic. Now What?
To respond to a crisis of this size, companies need deep logistical and operational expertise on delivering services globally.
Categories:
Business Advisory Services
Consulting
How to Think about Zero-Charge Transitions
Enterprise IT organizations should carefully evaluate zero-charge transitions in the context of the overall bid as this structure can result in a higher total contract cost.
Categories:
Consulting
Embracing a Banking Ecosystem to Transform and Innovate
Read the ISG paper to learn more about the factors that impact the banking industry and how banks can leverage ecosystem partnerships to survive in this constantly changing competitive environment.
Categories:
Banking & Financial Services
Consulting
British Aerospace Industry Looks to Innovation in Face of Pandemic
The COVID-19 pandemic has taken its toll across sectors, with the aerospace industry feeling the impact especially hard.
Future-proofing Your Shared Services Operations
The economic uncertainty caused by the COVID-19 pandemic is making many enterprises question the logic of owning a captive service delivery center for non-core business activities, namely IT, F&A, procurement, HR and engineering.
Categories:
Business Advisory Services
Consulting
ISG Digital Dish Episode 3: Know Thyself
Developing leadership capability through self-awareness
Categories:
Podcasts
Executive Order Suspends H-1B Visas Through 2020
The decision to suspend H-1B visas is something the IT industry in India has been expecting for the last couple of months.
Categories:
Research
Leadership in a Pandemic Reality, Part Two: Leading with Vision
ISG helps companies and their leaders embrace change, communicate organizational plans even as they are evolving and inspire others to adopt and support transformation from within.
Categories:
Consulting
Organizational Change Management
Comparing Automation Anywhere Tools: The Difference Six Months Can Make in an Emerging Market
In A2019, Automation Anywhere has rebuilt its software from the ground up to deliver a purely web-based intelligent automation experience with enterprise-grade privacy, security, governance, compliance and control.
Categories:
Consulting
Robotic Process Automation (RPA)
HR-Payroll Consolidation in Asia-Pacific: Ceridian, Excelity and the Year of the Rat
An uptick in M&A due diligence performed on APAC companies was registered in May, which is precisely when leading HR software and payroll provider Ceridian announced its intent to acquire regional payroll provider Excelity Global (Excelity).
Categories:
Consulting
HR Technology & Transformation
Insurance Firm Transforms with Automation
ISG helps a leading insurance firm introduce and scale RPA company-wide.
Categories:
Insurance
Creation of Largest US Insurance TPA Deal
An insurance company outsources virtually all legacy platforms and business processes, and launches a future-oriented digital platform
Categories:
Insurance
Insurance Operations Delivery Transformation
ISG helped an insurance carrier optimize their Service Delivery Model.
Categories:
Insurance
Airbus’ Realigned Strategy Can Be the Best Response to the European Aerospace Industry’s Distress Signal
Airbus needs to align its strategy with the fluctuating dynamics of the aviation industry dictated by the economic, political and social impacts of the COVID-19 pandemic.
Categories:
Aerospace and Defense
Research
A Game of Risk: Managing Third-Party Relationships
Effectively managing multiple third-party suppliers means building risk management into the contracts, continually evaluating the suppliers’ work and assigning resources in proportion to the risk a supplier represents.
Categories:
Third Party Management
Simplifying Supplier Management with ISG GovernX
Organizations must understand what their total sourcing landscape looks like, how healthy relationships are with each supplier and the potential risk they bring to the enterprise.
Categories:
Third Party Management
Leadership in a Pandemic Reality
With the state of disruption, people are looking to their leaders to be strong, to rethink how they approach their management roles, and to perhaps even make adjustments to their leadership styles.
Categories:
Consulting
Organizational Change Management