Latest articles from ISG

ISG Predicts Global Trends 2019-2020

By Heiko Henkes Ron Exler Blair Hanley Frank

Artificial intelligence (AI)-based automation, cybersecurity, digital ethics and new workplace experiences for employees will be the top technology trends through 2020, based on the consensus of ISG analysts and advisors.

Categories: Research

Les entreprises en sont déjà davantage à faire évoluer leurs méthodes Agile et DevOps qu’à les adopter

Une étude d’ISG Insights™ révèle que la plupart des entreprises aux Etats-Unis et en Europe sont déjà dans des phases d’évolution et d’optimisation de leurs pratiques Agile et DevOps plutôt que dans la phase d’adoption

Categories: Articles

Le marché du sourcing dans la zone EMEA atteint un niveau record au premier trimestre, malgré le climat d’incertitude autour du Brexit

Le Royaume-Uni reste en retrait par rapport au reste de l’Europe du fait des incertitudes économiques

Categories: Articles

ISG Smartalks™ Podcast Episode 2: Technology Contracting in a Digital World – A Legal Perspective

By Barry Matthews

How digital transformation has changed the world.

Innovation ist kein Geschäftsfeld. Sondern eine Haltung.

By Frank Bastian

Nachhaltiger Erfolg durch digitale Expertise und unternehmerischen Mut: 5 Thesen

What about Self-Driving Banks?

What would it mean for a bank to be self-driving?

Categories: Banking Consulting Financial Services

Even as Dark Economic Clouds Move In, Long-Term Forecast for Sourcing is Sunny

By Steve Hall

Large enterprises appear to be preparing for a downturn in the U.S. during the second half of the year, growth has slowed in Europe and China, and concerns of a broader, global slow-down remain.

Categories: Research

ISG ermittelt die führenden Microsoft-Dienstleister Deutschlands

Microsofts dynamisch wachsendes B2B-Portfolio bietet große Wachstumschancen für Cloud-Dienstleister.

ISG Smartalks™ Podcast Episode 1: Sourcing in a Digital World

By Barry Matthews Steve Hall

How outsourcing has adapted and changed to handle digital technology and agile ways of working.

The Numbers that Matter: Measuring Digital Performance In Shared Services Back-office Functions

By Gautam Saha

Most shared services organizations have taken initial steps to explore robotic process automation (RPA) and other digital automation tools for various functions in finance, procurement, customer service and human resources.

Categories: Consulting

Overcoming Resistance to Change

By Rick Reichardt Chuck Walker

Resistance to change drives inaction and may even impact the enterprise more profoundly than taking an action with a poor or negative financial return.

Categories: Consulting

RPA Lessons Learned: Opening Excel Files on Local and Network Drives

By Jeff Horowitz

Automating Excel can introduce some obstacles not often thought of when initially designing and developing an automation.

Categories: Consulting Robotic Process Automation (RPA)

AWS Bolsters Its Cloud Migration Services with CloudEndure Acquisition

By Manoj Chandra Jha

Estimated at around $250 million, the acquisition of CloudEndure is strategically aligned with AWS’ service offerings in cloud transformation.

Categories: ISG Provider Lens™ Research

How to Increase Agility Through Your Project Management Office (PMO)

By Chris VanHoeck

Today's PMO is being drawn into transformational changes while it must continue to respond to traditional time-and-cost directives.

Categories: Managed Services Program and Project Management

TCS Puts the Machine Front and Center

By Stanton Jones

TCS’ Machine First ™ approach puts software, rather than people, on the front lines of IT and business process managed services

Categories: Research

ISG Momentum® Market Trends & Insights 2018 Annual Report

By Paul Reynolds

There was widespread strength in the outsourcing market in 2018 with increases in ITO and BPO contract awards, high client-penetration levels, and a moderation in some of the negative long-term trends.

Categories: ISG Momentum® Research

Mobile World Congress 2019 Brings Latest Mobility Technologies to the Enterprise’s Doorstep

By Mrinal Rai

Headlines at the MWC 2019 included the introduction of new-age mobile phones and smart devices and practical use cases for robotics, virtual reality (VR) and machine learning.

Categories: ISG Provider Lens™ Research

Briefing Notes — Birlasoft Explores Core Business Challenges Through Deep Business Learning

By Mrinal Rai

Birlasoft believes businesses need to be better informed about technology potential and should leverage it to identify and address previously unexplored business opportunities.

Categories: Research

2019 Industry Trends in HR Technology and Service Delivery

By Stacey Cadigan Deb Card Kelly Will

HR organizations today face the competitive challenges of becoming a top destination for talent, building the workforce of the future, managing an agile organization and retaining top employees.

Categories: Consulting HR Technology & Delivery Services

5G or WiFi. Is That the Question?

With so many options for connectivity and still more technologies and solutions emerging, companies must exercise caution, remain flexible and consider what fits their specific use cases as they are developing their IoT strategy.

Categories: Consulting Network Advisory Services