86 Prozent der Versicherungsunternehmen in Europa erwarten, dass sich das Kundenverhalten nach der COVID-19-Krise verändern wird – zum Teil sogar grundlegend.
Annual contract value (ACV) for the global combined market (managed services and as-a-service sourcing) dropped 5 percent this quarter, to $13.2 billion, due to a 16 percent decline in managed services.
Realizing the true promise of automation requires a wholistic and disciplined approach that empowers teams to embrace automation and even become automation evangelists.
Enterprise IT organizations should carefully evaluate zero-charge transitions in the context of the overall bid as this structure can result in a higher total contract cost.
Read the ISG paper to learn more about the factors that impact the banking industry and how banks can leverage ecosystem partnerships to survive in this constantly changing competitive environment.
The economic uncertainty caused by the COVID-19 pandemic is making many enterprises question the logic of owning a captive service delivery center for non-core business activities, namely IT, F&A, procurement, HR and engineering.
ISG helps companies and their leaders embrace change, communicate organizational plans even as they are evolving and inspire others to adopt and support transformation from within.
In A2019, Automation Anywhere has rebuilt its software from the ground up to deliver a purely web-based intelligent automation experience with enterprise-grade privacy, security, governance, compliance and control.
An uptick in M&A due diligence performed on APAC companies was registered in May, which is precisely when leading HR software and payroll provider Ceridian announced its intent to acquire regional payroll provider Excelity Global (Excelity).
Airbus needs to align its strategy with the fluctuating dynamics of the aviation industry dictated by the economic, political and social impacts of the COVID-19 pandemic.
Effectively managing multiple third-party suppliers means building risk management into the contracts, continually evaluating the suppliers’ work and assigning resources in proportion to the risk a supplier represents.
Organizations must understand what their total sourcing landscape looks like, how healthy relationships are with each supplier and the potential risk they bring to the enterprise.
With the state of disruption, people are looking to their leaders to be strong, to rethink how they approach their management roles, and to perhaps even make adjustments to their leadership styles.