John Crews

Director

John is a Director of OCM for Sourcing & AI at ISG. He leads the firm’s work in helping clients navigate high-impact transformation especially those involving outsourcing transitions and emerging technologies like AI. With more than 20 years of experience and a disciplined, people-centered approach shaped by his military background, John blends strategy, structure, and empathy to guide organizations through complex change. He has led more than 90 organizational change engagements, supporting transitions that impact thousands of people and millions in value. John leads ISG’s global OCM for Sourcing practice, and also plays a key role in shaping the firm’s approach to AI change enablement. He regularly works with client executives and delivery teams to develop clear, actionable strategies that build adoption and deliver results.