Voice of the Investor
Get reliable, detailed data about what your investors are thinking and feeling to guide decision-making, assess the impact of changes and make course corrections early.
With Comprehensive, Detailed Data That:
Cuts Right to the Heart of What Matters
No wasting time with irrelevant questions.
Efficiency and predictive value of the questions set has been proven.
Multi-dimensional
Up to 10 standard modules with the option to customize or add others.
Up to 60 individual metrics.
Data segmented by asset class and region.
Frank & Unfiltered
Analysis and insights delivered by an independent third party, free from bias and vested interest.
Participants provide frank and perceptive observations, unhindered by the social or employment concerns that may constrain inhouse research.
Case Study
A global fund manager has run the Voice of the Investor program for over 12 years to measure and understand investor sentiment. Actioning the output of the assessments has enabled them to grow overall satisfaction year on year, and the byproduct is managing more and more investment dollars.
Meet Our Team
Jaimee Colenso
Research Manager
Jaimee Colenso
Since joining ISG as a Data Analyst in 2015, Jaimee has been involved in the design and delivery of over 15 ISG UserX™ programs.
Jaimee’s focus at ISG is managing the benchmarking database and analyzing business-to-business engagements for some of the largest Australian and international organizations. She takes an active role in the end-to-end research process from design to data analysis and report delivery. One of Jaimee’s most noteworthy projects at ISG is to expand the ISG UserX™ question library and the ISG Performex™ database, which has led to a considerable broadening of ISG’s benchmarking capabilities.
Sebastian Chia
Research Manager
Sebastian Chia
Sebastian Chia is a Research Manager who analyses the health of business to business engagements among some of the largest Australian and international organizations. Sebastian specializes in the analysis, benchmarking and reporting of customer satisfaction in technology service levels within local and global technology supply chains. He is skilled in report design and delivery, survey coding and benchmarking of end user research.
Narelle Hanratty
Consulting Manager
Narelle Hanratty
Narelle is a specialist in assessing the health and effectiveness of business-to-business relationships, the factors that determine performance, and how to optimise those relationships. She has deep complementary experience in assessing the impact of technology services and systems such as Service Desk, onboarding and devices on employees and the organisation as a whole.
Her role includes analysing and benchmarking the results of these assessments, communicating the findings with clarity, and providing new actions and possibilities.
