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Design AI Value at Scale
AI Strategy
Or is it just business strategy at this point? We help you align your AI ambitions with enterprise priorities.
Data Foundation
Our research shows that poor data foundations are the #1 reason AI initiatives fail to deliver business value. We help you build a scalable, AI-ready data foundation.
Use Case to Outcome
Stuck between AI hype and POC purgatory? We help you design, source and adopt the right use cases, infrastructure and processes to enable your AI investments at scale.
OCM & Value at Scale
A lack of organizational readiness is the #2 reason AI fails to deliver value. We provide change management and value realization governance to ensure optimal results.
AI Strategy
What would your organization look like if AI was built in to the core? We help reimagine your organization's future state and build an actionable plan, including operating model design, to get you there. We align your leadership on a vision of success, and then we work with your unique legacy footprint to plan for the right cognitive infrastructure and data foundations needed to enable your AI investments at scale.
Data Foundation
We'll diagnose your AI readiness, helping you understand where your data, people and processes stand and where they need to go. Then we'll help you design the right AI foundation, including adaptive data operations that support both innovation and scale. Most importantly, we help you drive real outcomes by connecting pilots to business value, embedding AI into workflows and tracking impact over time.
Use Case to Outcome
We use value framing workshops and detailed strategic roadmaps to build a high-impact use case portfolio and action plan. Leveraging our proprietary sourcing and contracting methodologies, we curate the provider ecosystem to match the right provider to each use case, ensuring delivery partner fit and incentivization. Remaining independent, we use a strategy realization office framework and value tracking dashboards to ensure delivery of use cases in parallel.
OCM and Value at Scale
From the enterprise-wide change management needed to accelerate adoption to the governance needed to ensure long-term performance, ISG has the tool set to help you achieve value at scale. Leveraging continuous improvement, adaptive organization design and scaling principles, we've built a repeatable delivery model designed to turn AI aspirations into business impact.
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Meet Our Team
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Director of Marketing, Title Division
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Director of Marketing, Title Division
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Firstname Lastname
Director of Marketing, Title Division
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What are the key criteria for picking the best sourcing advisor?
- Proven methodology, ISG FutureSource™ refined over +20 years
- Customizable templates and tools to standardize and expedite sourcing
- Our next-gen sourcing platform, ISG Tango, increases speed to value & collaboration
- +5,600 assessments across industries and geographies
- Hundreds of contracts with best practice terms and conditions
- Provider comparison research
- Deep cost, price, rate, and performance benchmarking data
- Founders and leaders of the sourcing industry
- Advise on more deals by quantity and TCV, especially large deals, than any other firm
- Veteran advisors who know what works and how to get maximum sourcing value
A Commercial Framework for AI-Enabled Services
Autonomy-Level Pricing links price to how work is performed.
Autonomy-Level Pricing aligns contract value with the autonomy used to deliver a service, factoring in human oversight, SLA ownership, execution complexity and embedded governance controls.
AL0
Work is performed entirely by humans with no AI involvement. AL0 remains appropriate for high-risk, high-sensitivity environments such as finance, healthcare, legal and regulatory domains where full human control is required.
AL1
AI assists with recommendations, analysis or data preparation. A human makes the final decision and performs the action. This is the typical copilot model.
AL2
AI performs the work. A human reviews, validates and approves before completion. AL2 introduces partial autonomy.
AL3
AI performs work independently. Humans audit periodically or by exception. Governance shifts from direct oversight to policy, performance management and exception control.
AL4
AI executes end-to-end and escalates only when policy thresholds are breached. Pricing can evolve toward token-based models, agent subscriptions, or outcome bundles.
The market has moved from ambition to accountability.
AI investment is accelerating, but results remain uneven. Only one in four initiatives is meeting revenue impact expectations, at an average spend of $1.3M per use case. Enterprises are no longer asking whether AI works. They are being asked to prove that it pays.
AI strategy, governance and intelligence, built for execution.
Operations built for autonomous execution, not retrofitted for it.
We help you identify where AI agents deliver the most value, restructure workflows around them and build the accountability models that keep autonomous execution auditable.
Pricing that reflects how AI-enabled services are actually delivered.
We give enterprises transparent, benchmarkable pricing models that tag each resource unit with the autonomy level used to deliver it.
Build-versus-buy decisions grounded in what AI is actually delivering.
We bring analysis of more than $2.6 billion in tracked AI spend to every sourcing decision.
Enterprise AI has moved out of IT and into the revenue line.
AI investment is shifting decisively toward revenue-generating functions. CRM automation, sales enablement and forecasting have replaced chatbots and IT productivity tools as the leading use case priorities.
ISG research across 2,400 enterprise use cases shows that the strongest AI returns are currently concentrated in compliance, risk management and quality control, not in the growth and cost outcomes most enterprises originally set out to achieve.
The gap between where enterprises are investing and where AI is actually delivering is the defining commercial tension of the year.
Business outcomes are lagging AI ambition
Enterprises are scaling AI faster than they are realizing value from it. The number of use cases in production doubled year over year, yet only one in four initiatives is meeting revenue impact expectations.
Data infrastructure exposing deferred investment
AI does not fail in isolation. It fails on the foundations beneath it. Most enterprises are running modern AI on architectures built for reporting and analytics.
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