Public Sector Australia

Identify and mitigate risks related to technology and business transformations.

TALK TO AN ISG ADVISOR

Expertise in the Australian Public Sector:

ISG has a track record of delivering value-for-money outcomes for over 75 engagements with federal agencies in the past 5 years. From the largest agencies to the smallest, our deep understanding of public sector operations enables us to collaborate effectively and achieve desired results. We are committed to the success of every public sector entity.

Independence and Objectivity:

As an advisory firm free from conflicting financial interests, ISG maintains an unbiased relationship with both local and global organisations. This independence aligns our interests with those of our clients, ensuring we provide objective and reliable advice.

Unmatched Market Insights

ISG influences AUD 300 billion in technology spending annually across the globe. We have over 900 clients spanning various industries, including public sector, in more than twenty countries. Our benchmarking data and contract experience are both recent and reliable. We lead the industry in sourcing transactions in Australia.

ISG offers:

The largest industry benchmark database with over 3,000,000 data points from 2,000+ contracts
Expertise from over 1,000 sourcing engagements
Comprehensive tracking of 1,700 providers and 2,000 software solutions through ISG Primary Research, Provider Lens studies and Software Research

Experienced Advisors Are Just the Start

Every ISG advisor benefits from the expertise and resources of our local and global knowledge base, including an array of continuously updated templates, tools and accelerators for developing strategies and contracts. Coupled with our domain-specific knowledge, we deliver value from day one.

Because we are the biggest, we can invest in our advisors’ success, exemplified by our platform investments, which increase efficiency and time to value for our clients. Our commitment to excellence is evidenced by our sustained 98% customer satisfaction rate: a testament to ISG's dedication, value and ability to meet our client needs globally.

Negotiation Skills & Data

The ISG team has a track record of successful negotiations with service providers: supported by market intelligence and drive for long-term value. Our extensive contract database, developed from thousands of contracts, includes price points, service levels, and contract inclusions, providing us with the leverage to maximise your outcomes.

By continuously researching provider capabilities and market competition, we create effective strategies that enhance competitive tension. Additionally, we negotiate effective transition plans to ensure a smooth implementation, and ongoing supplier relationship governance further securing optimal results for your organisation.

Trusted Member of the Following Panels:

| Defence - DSS Panel & Defence - ICTPA

| DTA - DMP2, we are included in the following categories:

Business Systems and process analysis services
Digital sourcing, procurement and contract management services
Market research and advisory services
Program, project and change management services
Risk management, benchmarking and audit services
Strategy, policy and governance services

| Treasury Professional Services Panel

| AFP Capability Support Panel

| Managed Advisor Services Panel - Department of Finance

| AirServices Sourcing Panel

Featured Services:

Software Advisory

Software is the largest area of IT expenditures for many agencies today. ISG can help optimise how you acquire, deploy, renew and govern software assets providing the agility needed for digital transformation and transparency to control costs.

Workforce Experience Assessment

Evaluates how well ICT solutions are meeting user needs and expectations. By incorporating this assessment into the sourcing lifecycle, organisations can drive up user satisfaction, increase adoption rates and enhance the overall success of projects.

Partnership Experience Assessment

Evaluates the performance of enterprise-provider partnerships. By using this assessment in the sourcing lifecycle, organisations can maximise function, avoid the kinds of practices that constrain success, and set up the partnership to generate lasting value and satisfaction.

Our Platforms & Tools

As the market leader, we invest in the following tools and platforms to enhance and accelerate our services.

ISG Tango is a dynamic sourcing tool that streamlines the procurement process by providing insights and analytics to enhance decision-making. Organisations using Tango report a remarkable 30% reduction in sourcing cycle time, allowing them to respond more quickly to changing market conditions. By leveraging Tango, organisations gain access to real-time data and a user-friendly interface, fostering collaboration among stakeholders and ultimately driving better spending outcomes throughout the sourcing lifecycle.

GovernX R Logo

ISG GovernX is a governance and compliance management platform that ensures procurement processes adhere to regulatory standards and best practices. It manages AUD 99B in contracts for 13,000 users, with clients reporting up to an 80% increase in contract compliance within the first year. By centralising compliance and governance risk management, GovernX helps organisations prevent costly violations and fosters transparency, essential for building trust with stakeholders throughout the sourcing lifecycle.

ISG ProBenchmark is an advanced benchmarking tool that allows organisations to compare their procurement performance against industry standards and peers. Companies using ProBenchmark can improve their procurement efficiency by an average of 15% after implementing benchmarking insights. This tool is invaluable during the sourcing lifecycle, as it helps organisations identify gaps in their procurement strategies and develop targeted improvement plans, enhancing negotiating power and securing more favourable contract terms.