ISG Provider Lens™ - Service Provider Comparison 

ISG Provider Lens™ is a practitioner-led service provider comparison, empowered by ISG’s advisory experience and data-driven research. Research reports provide independent vendor evaluations and enterprise buying behavior segmentation. Provider positioning is based on a neutral and independent research and evaluation process; participation in the study is FREE OF CHARGE. Your participation in these studies is just a click away. You can now use our IPL Portal for submitting information. If you have not enabled your credentials, please use your email ID as UserName and generate your individual password by clicking "forgot password" option. If you haven’t ever registered with ISG Provider Lens™, send an email to our project management team and we will contact you shortly to establish your credentials.

Service provider data, from primary and secondary research, translate into different outputs, categorized as:

ISG Provider Lens™ Quadrant Reports
ISG Provider Lens™ Archetype Reports

Our 2021 research agenda will provide continuous research and covers both ITO and BPO areas. To view and participate in this program, click here to download the 2021 Research Agenda.

View the Research Agenda


ISG Provider Lens™ Quadrant Reports

The ISG Provider Lens™ Quadrant studies provide an excellent view of the top players in the defined country, region or globally.

ISG Provider Lens™ Quadrant reports provide valuable insights to enterprise buyers on the strengths, competitive differentiators and unique selling points of leading service providers serving each market. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients.


View All Quadrant Reports | Methodology Description

ISG Provider Lens™ Archetype Reports

ISG segments the prevalent enterprise buying behaviors for various domains or service lines. These buying behaviors or archetypes generally represent different enterprise preferences based on their maturity journey. These studies also highlight unique service providers best suited to serve each of these archetypes. The archetype studies are conducted at a global level.

Each report identifies 4-6 archetypes that represent buyer characteristics and buying requirements for IT or BPO service lines

  • Reports are globally focused
  • “Archetypes” represent ISG Advisor perception of client buying patterns
  • Archetype reports are not prescriptive, nor rank-based
  • Reports help align buy-side needs with provider-side capabilities to reduce costs for both side


View All Archetype Reports | Methodology Description

Candidate Provider Qualification

The Candidate Provider Qualification (CPQ) process is a key component of the ISG FutureSource™ methodology and ISG Provider Lens™ is a critical source of data for the CPQ program. As part of this program ISG advisors are provided with a list of all applicable service providers to produce the initial recommendation long list for their enterprise engagements. Based on the enterprise client’s requirements and maturity, the ISG Provider Lens™ team also provides relevant strengths and weakness points for the selected service providers along with their profiles, briefing materials and data point comparisons to support their recommendations.


Learn More about the CPQ Process

ISG Provider Lens™ 2021 Research Agenda

2021 StudiesQuarterLaunch MonthPublish MonthStudy Brochure
Salesforce EcosystemQ1Oct 2020Apr 2021English Brochure
German Brochure
Portuguese Brochure
Microsoft EcosystemOct 2020Apr 2021English Brochure
German Brochure
Portuguese Brochure
Enterprise Service Management - ESM (CHANGED)Oct 2020Apr 2021English Brochure
German Brochure
ServiceNow Ecosystem (NEW)Oct 2020Apr 2021English Brochure
German Brochure
Portuguese Brochure
Procurement BPO (NEW)Oct 2020Apr 2021English Brochure
Procurement Platforms (NEW)Oct 2020Apr 2021English Brochure
Retail Industry (NEW)Oct 2020Apr 2021English Brochure
Retail Software and ServiceOct 2020Apr 2021English Brochure
Mainframe Services (NEW)Oct 2020Apr 2021English Brochure
Network - Software Defined Solutions and Services
Q2Nov 2020May 2021English Brochure
German Brochure
SAP - HANA & Leonardo EcosystemNov 2020May 2021English Brochure
French Brochure
German Brochure
Portuguese Brochure
Private Hybrid Cloud - Solutions and ServicesJan 2021July 2021English Brochure
German Brochure
Portuguese Brochure
Cyber Security - Solutions and ServicesJan 2021July 2021English Brochure
French Brochure
German Brochure
Portuguese Brochure
IoT ServicesJan 2021July 2021English Brochure
SaaS Service Partners (HCM, CRM and ERP)Jan 2021July 2021English Brochure
Utilities/Energy Industry (NEW)Jan 2021July 2021English Brochure
Marketing Technology (NEW)Jan 2021July 2021English Brochure
Portuguese Brochure
Cloud Native/ ContainerQ3Jan 2021July 2021 
Contact Center/ Customer Experience (CHANGED)Jan 2021July 2021 
Contact Center Platforms (NEW)Feb 2021Aug 2021 
Next Gen ADM - ServicesFeb 2021Aug 2021 
Digital Workplace - Solutions and ServicesFeb 2021Aug 2021 
Finance and Accounting (FAO) BPO ServicesFeb 2021Aug 2021English Brochure
Banking Industry BPO ServicesFeb 2021Aug 2021 
Banking Technology/PlatformsFeb 2021Aug 2021 
AWS - Ecosystem PartnersQ4Mar 2021Sep 2021 
Digital Business TransformationApr 2021Oct 2021 
Public Cloud - Solutions and ServicesApr 2021Oct 2021 
Analytics - Solutions and ServicesMay 2021Nov 2021 
Manufacturing Industry ServicesMay 2021Nov 2021 
Insurance BPO Industry ServicesMay 2021Nov 2021 
Intelligent Automation - Solutions and ServicesMay 2021Nov 2021 
Healthcare Industry (CHANGED)May 2021Nov 2021 
LifeSciences Industry (NEW)May 2021Nov 2021 


Download the 2021 Research Agenda

For additional information, contact Provider Lens using the form below.

Meet the Team