ISG Provider Lens™

Amar is involved in providing research services around RPA to the enterprise clients. His focus is to empower enterprises at various phases on their automation journey with ISG research insights to help develop clear strategies to accomplish best-in-class business results from their automation investments. Additionally, he is the lead analyst for global report and provider briefing notes in the areas of Finance & Accounting Outsourcing and Contact Centers.

At ISG, Shashank Rajmane is the Lead Analyst for Public Cloud Transformation and Private/Hybrid Cloud & Data Center Outsourcing studies. He has been working in the technology research industry for over a decade. Shashank is responsible for authoring quadrant reports around public and private cloud services, and data center outsourcing market. He has also authored articles around the best practices in the cloud services domain and infrastructure services. Along with this Shashank helps ISG’s enterprise clients’ with their cloud strategy, service provider selection, contracts negotiation, etc. He also works with advisors and clients' requests for ad-hoc research assignments in the cloud domain, across industries, predominantly in automotive, banking and financial services, insurance, retail and energy sectors. 

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Heiko Henkes is a Director and Principal Analyst at ISG; in his role as Global ISG Provider Lens (IPL) Content Lead, he is responsible for strategic business management and acts as thought leader for IPL Lead Analysts. His core competencies are in the areas of defining derivations for all types of companies within their IT-based business model transformation. Within this context, Mr. Henkes supports companies to undergo continuous transformation, combining IT competencies with sustainable business strategies and change management. He acts as Keynote speaker in the context of digital innovation.

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Stanton leads ISG's Index research, helping providers, investors and ISG clients make sense of the global IT services sector. An ISG Digital Fellow, Stanton has been quoted in CIO, Forbes and The Times of London and has appeared on Fox Business News.

Mr. Exler is a Director and Principal Analyst with the ISG Provider Lens (IPL) service, a part of ISG Research. His focus is on the disruptive and progressive influences on businesses – and the experiences of their customers - of the Internet of Things (IoT), location intelligence, Digital Workplace and application modernization. Ron is lead analyst for the IoT Services 2021 IPL study as well as the Healthcare and Life Sciences Digital Services 2020 and 2021 IPL studies. He is also the owner of the IPL subscriptions services for enterprises and service providers. Ron bridges the gap between business and technology through active analyses and clear communications of issues and opportunities.

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Namratha Dharshan is director and principal analyst for ISG. With more than 16 years of experience in IT/BPO outsourcing research, she has developed expertise in business processing outsourcing and customer experience broadly focused on horizontals such as finance and accounting and contact center. Her research focuses specifically on customer experience as it relates to digital transformation, omnichannel, analytics, AI and automation.

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Distinguished analyst and author Craig Baty has extensive research and thought leadership experience in the Asia Pacific and Japan ICT markets. Craig is Principal and Founder of DataDriven an Asia/Pacific based research and advisory firm. Craig has over 30 years of executive and board level experience in the ICT industry, including as a Group VP and Head of Gartner Research AP/J,  CEO of Gartner Japan, Global VP Frost & Sullivan, and more recently as VP Global Strategy and VP Digital Services in Fujitsu Tokyo HQ. As a well know ICT commentator and analyst, Craig has written more than 200 research pieces, and presented at over 1500 events globally. He is also regularly quoted in regional media. Craig is actively involved in the ICT community as a board member of the Australian Information Industry Association (AIIA) and Vice Chair of the Australian Computer Society NSW (ACS).

With more than 40 years of IT industry experience, Mr. Peichert has profound knowledge, in particular, in areas such as outsourcing, IT operations, organizational design and IT/Business alignment. In his ISG role as an independent consultant, he supports customers to help them make strategic and tactical decisions and set up and optimize organizations and processes to enable them to leverage IT and service solutions.

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Kenn Walters is a commercially astute and highly skilled Senior Executive with over 40 years’ experience in directing and managing major technology projects and development programs, with a specialty in networking and communications of all types, as well as extensive experience in global management consultancy. A competent strategist capable of delivering innovative plans and activities designed to facilitate enhanced operational performance and process improvement. Possessing a strong track record of driving change, innovation and business improvement with extensive business start-up, turnaround and transformation experience; achieving significant and sustainable bottom line improvement. Widely regarded as a strong and supportive leader who thrives in challenging and high pressure environments internationally and in differing cultures. 

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David Wilkinson has over 30 years of experience in cybersecurity, risk management, strategy development and executive management.  He is currently a Lead Analyst for ISG’s Provider Lens^TM project and Senior Managing Partner at the Bellwether Group.  Recently, David was a Senior Director at Gartner Consulting where he headed up Security and Risk Management for the Financial Services Industry.  At Bellwether and Gartner combined, David has undertaken security and risk management work with over 85 major corporations in more than 17 industries across many countries around the world. David spent 8 years at City Investing, a $6B NYSE company where he was appointed chief executive at 3 of its operating businesses and was previously at The Boston Consulting Group (BCG) and Unilever, Ltd. He is currently an Adjunct Professor at Boston College where he teaches Cybersecurity Risk Management and Resiliency in the graduate program.

Karen Antons has over 20 years of experience in cybersecurity, risk and operational management, and strategy development.  In addition to responsibilities as a Lead Analyst for ISG’s Provider Lens^TM project, Karen is also Senior Consultant at The Bellwether Group and previously at Gartner Consulting where she has undertaken security and risk management projects with major corporations in more than 17 industries. Prior to Bellwether Karen spent nearly 9 years at TRG (now Deloitte Restructuring) in multiple roles involved in international donor-funded projects, as well as the Crisis Management and Wind-down and Liquidation practices. 

Avimanyu is a Lead Analyst (Research) in ISG India operations, bringing over 10 years of experience in market research and consulting. At ISG, Avi’s focus is on the disruptive technologies and innovations pertaining to enterprise networks and engineering and R&D practices.

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Florian Scheibmayr is the Lead Analyst for Contact Center —Customer Experience studies. He has been working in the technology industry for almost three decades. Florian is responsible for authoring quadrant reports around Contact Center and Customer Experience, Contact Center-as-a-Service market. Besides this Florian helps Brazilian TGT / ISG’s clients with their IT strategy, service provider selection, contracts negotiation, etc. He also works with TGT advisors and clients' requests for strategic Projects in the Digital transformation and Process optimization domain, across several industries, predominantly in Telecom & media, financial services, retail, and utility sectors. 

Tarun Vaid is the Lead Analyst for Digital Business Solutions and Services studies. He has been working in the technology research industry for almost 6 years. Tarun is responsible for authoring quadrant reports around digital business solutions and services market. Tarun is majorly focused on latest technology trends and is responsible for providing actionable insights through research and analysis about market and providers profile

Marcio Tabach is the Lead Analyst for Analytics Services & Solutions of ISG in Brazil. He works as an advisor and leads ad-hoc research assignments, applying business intelligence and intensive data analysis in order to support  clients’ strategic decisions. He has extensive experience in site location, new market entry, Real Estate development and strategic planning assignments for a wide range of clients, including multinationals and major local companies.

Kartik Subramaniam is a Lead Analyst with ISG Research, with a focus on application development and maintenance (ADM) and SAP domains where he covers application development, deployment, modernization, optimization, maintenance, digital transformation, managed services along with tracking the larger ecosystem of ADM service providers and partners. Kartik authors the ISG Provider Lens study for Next-Gen ADM and SAP and offers his industry expertise on custom research assignments in these areas.

Mauricio Ohtani leads ISG Provider Lens research in Brazil and Latin America as research analyst and lead author of Public Cloud and Digital Workplace studies. Mauricio brings extensive experience in the research business of Brazilian and Latin America service markets. Mauricio is a senior consulting partner at TGT Consult in Brazil. With more than 30 years of experience, he developed and served different roles in the information technology market for diverse vertical industries, supporting many countries in Latin America.

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Mrinal Rai is the principal analyst for Digital Workplace and Conversational AI. His area of expertise is digital workplace services, enterprise social collaboration and conversational AI both from a technology and business point of view. He covers key areas around the Workplace, End User computing domain and conversational AI viz., modernizing workplace, Enterprise mobility, BYOD, VDI, managed workplace services, service desk, enterprise social software, content/ team collaboration, chatbots and intelligent virtual agent platforms. He has been with ISG for last 8+ years and has more than 13 years of industry experience. Mrinal works with ISG advisors and clients in engagements related to chatbots, virtual assistants, workplace modernization, social intranet, collaborative workplace, cloud-based VDI, end user computing and service desk.

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Gowtham Sampath is a Manager with ISG Research focusing on emerging technologies and their impact on businesses. He is also responsible for authoring Provider Lens quadrant reports for Banking Industry Services and Analytics Solutions & Services market. Gowtham’s responsibility includes authoring ongoing research articles and blogs on the data analytics market covering a broad spectrum of verticals and across functional domains. In his role, he also works with advisors in addressing enterprise clients' requests for ad-hoc research requirements within the IT services sector, across industries. 

Wolfgang Heinhaus has in-depth technical and business know-how and more than 30 years of experience as IT manager, IT consultant and project manager to contribute to ISG client projects. His main areas of expertise comprise IT service performance and IT sourcing strategy as well as data center project planning and implementation. His IT outsourcing skills include IT infrastructure, servers and networks (LAN, SDN and WAN, SD-WAN), including data centers and the cloud. 

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Pedro L. Bicudo Maschio brings extensive experience in the research of the Brazilian and Global services' market. With more than 30 years of experience, he is highly skilled at analyzing market positioning, vendor contracts, pricing models, vendor staffing and delivery cost structure for improving market competitiveness. Pedro has experience in both client and vendor roles. As a research author, he is well positioned to assess and report on the state of the industry and make recommendations for both enterprises and service provider clients.

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Mr. Aase brings extensive experience in the implementation and research of service integration and management of both IT and business processes;. With over 35 years of experience, he is highly skilled at analyzing vendor governance trends and methodologies, identifying inefficiencies in current processes, and advising the industry. Jan Erik has experience on all four sides of the sourcing and vendor governance lifecycle - as a client, an industry analyst, a service provider and an advisor. Now as a research director,  principal analyst and global head of ISG Provider Lens™, he is very well positioned to assess and report on the state of the industry and make recommendations for both enterprises and service provider clients.

Henning Dransfeld is a thought leader regularly publishing on trends related to the mobile enterprise, the digital workspace and IoT markets. As an analyst, ICT strategist and go-to market expert he has developed deep insights into portfolio development and changing customer requirements. Through his experience as analyst and marketing strategist, he is in a strong position to support the definition and execution of go-to-market strategies for ICT services.

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Oliver Nickels has in-depth technical and business knowledge and more than 25 years of experience as marketing manager, management consultant and start-up entrepreneur to contribute to ISG customer projects. His focus areas are Organizational Change through digital & AI-based technologies and the Digital Customer Journey - especially User Experience, Voice Interfaces and Chatbots. Specific strengths include his ability to take the customer’s perspective and to plan, implement and effectively integrate digital business processes and digital customer dialogues.

Rainer Suletzki relies on a deep understanding of core business processes and in-depth know-how of IT management. He has more than 30 years of experience as Senior IT Manager, Senior Project Manager and – at the beginning of his career – as IT consultant. His main areas of expertise comprise IT application management, IT architecture, data modelling as well as IT sourcing strategy and execution.

Frank Heuer is a Senior Advisor at ISG Germany. His main areas of coverage include the digital workspace, communications, social business & collaboration, cloud computing with a special focus on workspace/unified communications & collaboration as a service, and security.

The focus of his work is on advising ICT providers on strategic and operational marketing and sales issues. Mr. Heuer act as speaker on conferences and in web casts and is a member of the IDG expert network.

Jonathan Siefke brings more than 10 years of extensive IT, Cloud and Automation experience. His wide insights on various industries helps him to find best fitting solutions for addressed client’s challenges. As part of the Cloud and IT modernization team, he serves his clients with solutions for cloud-based transformation and optimization projects. Additional he is responsible for the maintenance and collection of ISG internal cloud based intellectual properties.

Dennis Winkler is a Director in the ISG Insurance industry vertical. With more than than 25 years of experience as a business process and technology consultant, he has advised hundreds of companies on their sourcing strategies, including establishing shared service centers and outsourcing relationships around the globe. Dennis has worked with numerous insurance clients, including AIG, Chubb, Transamerica, ING/VOYA, CNO, Global Atlantic, Assurant and others.

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Ashish Chaturvedi brings more than 12 years of experience in digital advisory, IT sourcing, technology and industry research. He is a digital expert at ISG, responsible for authoring thought leadership papers and ISG Provider Lens™ reports on application outsourcing and enterprise retail. Ashish also leads the ISG Provider Lens™ Custom Research program responsible for delivery planning, maintaining quality and overall growth strategy. Ashish advises senior executives on digital strategy, product planning, emerging tech and IT procurement. Ashish has authored 60+ research reports in the realm of retail technologies, digital benchmarking, enterprise applications, analytics and IT outsourcing. Ashish is a member of the IDG influencer network (cio.com).

Akhila Harinarayan is the lead author for ISG Provider Lens™ with a focus on Digital Business Transformation and SAP Services. She has more than 12 years of experience across research and consulting including provider strategy, enterprise strategy, industry roadmaps, point-of-view papers, service provider assessment across regions. She brings in her expertise on strategy and transformation, digital insights, thought leadership, benchmarking, market assessments and go-to-market strategies.

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