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ISG Provider Lens™

 

The ISG Provider Lens™ research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. The research currently covers providers serving the U.S., Germany, Australia, Brazil and the UK, with additional markets to be added in the future.

ISG Provider Lens™ Quadrant reports provide valuable insights to enterprise buyers on the strengths, competitive differentiators and unique selling points of leading service providers serving each market. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients.

ISG Provider Lens™ Quadrant reports place service providers in one of four quadrants:

  • Leaders: Those offering the most appropriate solutions to meet the specific needs of clients;
  • Product Challengers: Those with an attractive portfolio of services but limited competitive strength;
  • Market Challengers: Those possessing competitive strength but needing to improve their portfolio attractiveness, and
  • Contenders: Those needing to improve both their portfolio attractiveness and competitive strength.

The horizontal axis of each ISG quadrant evaluates the competitive strength of providers based on brand image and awareness, geographic coverage, experience, execution capability, and sales and marketing ecosystem. The vertical axis of the quadrant evaluates portfolio attractiveness on such parameters as vision and strategy, pricing competitiveness, technology competency, partnership ecosystem, innovation and differentiation, and breadth of services.

Providers that score high on both axes, placing them in the upper-right quadrant, are identified as “Leaders.” Providers that do not make the “Leaders” quadrant but demonstrate significant traction in either their competitive strength or their portfolio attractiveness, and are projected to continue this trajectory, are identified as “Rising Stars.”

The ISG Provider Lens Quadrant report series draws insights on service provider capabilities from focused surveys, briefings, interviews with providers, input from ISG advisors, ISG benchmarking data, and data drawn from the ISG Contracts Knowledgebase™ and ISG Engagement Database™.

The series is a complement to the ISG Provider Lens Archetype reports, which offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

ISG Provider Lens™ Annual Plan 2018 - NEW

Our 2018 research agenda will provide continuous research and covers both ITO and BPO areas. To view and participate in this program, click here to download the 2018 Research Agenda.

 

ISG Provider Lens™ Quadrant Reports

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meet the team

DouglasPollei
Douglas Pollei

Analyst
Douglas Pollei is an analyst in ISG Insights.
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Walters.Kenn
Kenn Walters

Analyst
Kenn Walters is a commercially astute and highly skilled Senior Executive with over 40 years’ experience in directing and managing major technology projects and development programs, with a specialty in networking and communications of all types, as well as extensive experience in global management consultancy. A competent strategist capable of delivering innovative plans and activities designed to facilitate enhanced operational performance and process improvement. Possessing a strong track record of driving change, innovation and business improvement with extensive business start-up, turnaround and transformation experience; achieving significant and sustainable bottom line improvement. Widely regarded as a strong and supportive leader who thrives in challenging and high pressurise environments internationally and in differing cultures.
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Aase,JanErik
Jan Erik Aase

Director
Jan Erik has more than 30 years of experience as a client. At both American Express and Ameriprise Financial, he lead vendor management offices and managed strategic outsourcing relationships. As an industry analyst at Forrester Research Inc., he conducted and wrote research on the topics of innovation, the future of outsourcing, sourcing models, risk, governance, captive centers, testing and alternative markets. As a service provider at Infosys, he was accountable for helping clients improve the relationship and value they were getting from their outsourcing engagements. At ISG, he has worked as an advisor and consultant assisting clients and service providers implement service integration and management (SIAM) models and the governance processes that support them. Now, as a director and principal analyst with ISG Insights, he continues to research, analyze and write about the industry.
 
 
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Luis-Praxmarer-sq
Luis Praxmarer

Partner
Luis Praxmarer is globally responsible for the ISG Quadrant research and is also in charge of the ISG research portfolio in EMEA. The ISG Quadrant research offering helps clients to get a detailed picture of the product and service providers within their regional markets. It can be customized to support the provider selection process. Mr. Praxmarer is recognized by clients and the industry as a reliable and innovative consultant with a vision. 
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Ashish-Chaturvedi-sq
Ashish Chaturvedi

Principal Analyst

Ashish Chaturvedi is a DIGITAL XPERT at ISG with 8 years of experience spanning across IT sourcing, technology and industry research. In his current role, Ashish is responsible for authoring thought leadership papers and service provider intelligence reports in areas of Application development and maintenance (ADM) and Data Analytics. He has authored several research papers in the realm of Enterprise applications, Cognitive technologies, and Big Data. He is also a member of IDG influencer network (CIO.com).

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Namratha-Dharshan-sq
Namratha Dharshan

Senior Manager
At ISG, Namratha Dharshan brings in her extensive research experience to lead a program called Provider Lens that is designed to deliver research on service provider intelligence. She heads a team of analysts and is responsible for delivery of research reports for the Provider Lens Program. Additionally, she is responsible for authoring thought leadership papers and service provider intelligence report in the areas of Contact Center and Information Security. Namratha has authored several research papers on topics such as Omnichannel, PCI in Contact Centers, Cloud Contact Centers and Virtual Contact Centers.
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Mrinal-Rai-sq
Mrinal Rai

Team Leader
Mrinal Rai is the Lead analyst for Digital Workplace and Social business collaboration. His area of expertise is digital workplace services and enterprise social collaboration both from a technology and business point of view. He covers key areas around the Workplace and End User computing domain viz., modernizing workplace, Enterprise mobility, BYOD, VDI, managed workplace services, service desk and modernizing IT architecture. In Social business collaboration, he focuses on enterprise social software, content collaboration, team collaboration, social media management and chatbot platforms. He has been with ISG for last 5+ years and has more than 10 years of industry experience. Mrinal works with ISG advisors and clients in engagements related to workplace modernization, social intranet, collaborative workplace, cloud-based VDI, end user computing and service desk.
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