ISG Provider Lens™
Service Provider Comparison
ISG Provider Lens™ is a practitioner-led service provider comparison, empowered by ISG’s advisory experience and data-driven research. Research reports provide independent vendor evaluations and enterprise buying behavior segmentation. Provider positioning is based on a neutral and independent research and evaluation process; participation in the study is FREE OF CHARGE. Your participation in these studies is just a click away. You can now use our IPL Portal for submitting information. If you have not enabled your credentials, please use your email ID as UserName and generate your individual password by clicking "forgot password" option. If you haven’t ever registered with ISG Provider Lens™, send an email to our project management team and we will contact you shortly to establish your credentials.
Service provider data, from primary and secondary research, translate into different outputs, categorized as:
ISG Provider Lens™ Quadrant Reports
ISG Provider Lens™ Archetype Reports
Our 2022 research agenda will provide continuous research and covers both ITO and BPO areas. To view and participate in this program, click here to download the 2022 Research Agenda.
ISG Provider Lens™ Quadrant Reports
The ISG Provider Lens™ Quadrant studies provide an excellent view of the top players in the defined country, region or globally.
ISG Provider Lens™ Quadrant reports provide valuable insights to enterprise buyers on the strengths, competitive differentiators and unique selling points of leading service providers serving each market. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients.

ISG Provider Lens™ Archetype Reports
ISG segments the prevalent enterprise buying behaviors for various domains or service lines. These buying behaviors or archetypes generally represent different enterprise preferences based on their maturity journey. These studies also highlight unique service providers best suited to serve each of these archetypes. The archetype studies are conducted at a global level.
Each report identifies 4-6 archetypes that represent buyer characteristics and buying requirements for IT or BPO service lines.
- Reports are globally focused
- “Archetypes” represent ISG Advisor perception of client buying patterns
- Archetype reports are not prescriptive, nor rank-based
- Reports help align buy-side needs with provider-side capabilities to reduce costs for both side

Candidate Provider Qualification
The Candidate Provider Qualification (CPQ) process is a key component of the ISG FutureSource™ methodology and ISG Provider Lens™ is a critical source of data for the CPQ program. As part of this program ISG advisors are provided with a list of all applicable service providers to produce the initial recommendation long list for their enterprise engagements. Based on the enterprise client’s requirements and maturity, the ISG Provider Lens™ team also provides relevant strengths and weakness points for the selected service providers along with their profiles, briefing materials and data point comparisons to support their recommendations.

ISG Star of Excellence™
The Star of Excellence is an independent recognition of excellent service delivery based on the concept of “Voice of the Customer.” The Star of Excellence is a program, designed by ISG, to collect client feedback about service providers’ success in demonstrating the highest standards of client service excellence and customer centricity.


ISG Provider Lens™ Custom Research
ISG Provider Lens™ Custom Research Program strives to address the bespoke research requirements of enterprises, IT providers and software vendors. The clients get access to ISG’s experienced industry analysts and rich data assets to accomplish various objectives such as gaining market and industry knowledge, product/service validation, thought leadership, competitive intelligence, market surveys and joint point of view (POV) research.
ISG Provider Lens™ Research Agenda
Quarter | 2022 Studies | Launch Month | Publish Month | Study Brochure |
---|---|---|---|---|
Q1 | Salesforce Ecosystem | Oct 2021 | Mar 2022 | English Brochure German Brochure Portuguese Brochure |
Procurement BPO and Transformation Services | Oct 2021 | Mar 2022 | English Brochure | |
Procurement Software Platforms and Solutions | Oct 2021 | Mar 2022 | English Brochure | |
U.S. Public Sector Procurement Optimization and Management – BPO, Transformation, and Software Platforms | Nov 2021 | Mar 2022 | English Brochure | |
Engineering Services (NEW) | Nov 2021 | Apr 2022 | English Brochure | |
Enterprise Service Management (ESM) | Oct 2021 | Mar 2022 | English Brochure | |
ServiceNow Ecosystem | Oct 2021 | Apr 2022 | English Brochure German Brochure Portuguese Brochure | |
Mainframes Services | Oct 2021 | Apr 2022 | English Brochure | |
Microsoft Ecosystem | Oct 2021 | Apr 2022 | English Brochure German Brochure Portuguese Brochure | |
U.S. Public Sector - Microsoft Partner Ecosystem | Nov 2021 | Apr 2022 | English Brochure | |
Retail Platforms | Jan 2022 | Jun 2022 | English Brochure | |
Retail Services | Jan 2022 | Jun 2022 | English Brochure | |
Q2 | Private Hybrid Cloud - Solutions and Services | Jan 2022 | Jul 2022 | English Brochure |
Private Hybrid Cloud - Solutions and Services - U.S. Public Sector | Jan 2022 | Jul 2022 | English Brochure | |
Cyber Security - Solutions and Services | Jan 2022 | Jun 2022 | English Brochure French Brochure German Brochure Portuguese Brochure U.S. Public Sector | |
Network - Software Defined Solutions and Services | Jan 2022 | Jun 2022 | English Brochure French Brochure German Brochure | |
IoT Services | Feb 2022 | Jun 2022 | English Brochure German Brochure Portuguese Brochure | |
Payroll - Solutions and Services (NEW) | Feb 2022 | Jun 2022 | English Brochure | |
SAP Ecosystem | Feb 2022 | Jun 2022 | English Brochure French Brochure German Brochure Portuguese Brochure | |
Power & Utilities - Solutions and Services | Feb 2022 | Jun 2022 | English Brochure | |
Marketing Technology (Martech) - Solutions and Services | Feb 2022 | Jun 2022 | English Brochure Portuguese Brochure | |
Banking Technology/Platforms | Feb 2022 | Jul 2022 | English Brochure | |
Google Ecosystem (NEW) | Feb 2022 | Jun 2022 | English Brochure Portuguese Brochure | |
Q3 | Cloud-native Services and Solutions | May 2022 | Sep 2022 | English Brochure |
Contact Center - Customer Experience Services | Apr 2022 | Sep 2022 | English Brochure Portuguese Brochure | |
Contact Center as a Service | May 2022 | Sep 2022 | English Brochure | |
Next Gen ADM - Services | Apr 2022 | Aug 2022 | English Brochure German Brochure Portuguese Brochure | |
Next Gen ADM - Solutions | Apr 2022 | Aug 2022 | English Brochure | |
Future of Work - Solutions and Services | May 2022 | Sep 2022 | English Brochure German Brochure Portuguese Brochure | |
Future of Work - Solutions and Services - U.S. Public Sector | May 2022 | Sep 2022 | English Brochure | |
Finance and Accounting (FAO) Services | Mar 2022 | Sep 2022 | English Brochure | |
Workday Ecosystem (NEW) | Apr 2022 | Aug 2022 | English Brochure | |
Workday Ecosystem U.S. Public Sector | May 2022 | Sep 2022 | English Brochure | |
Retail - Digital Innovators | May 2022 | Aug 2022 | English Brochure | |
Retail Banking - Digital Innovators | Jun 2022 | Aug 2022 | English Brochure | |
HR Outsourcing and Transformation Services (NEW) | Mar 2022 | Sep 2022 | ||
Media, Technology and Communications (NEW) | Apr 2022 | Sep 2022 | English Brochure | |
Digital Banking Services | Apr 2022 | Sep 2022 | English Brochure | |
Q4 | AWS - Ecosystem | Jun 2022 | Nov 2022 | English Brochure |
U.S. Public Sector - AWS Ecosystem Partners | Jun 2022 | Dec 2022 | English Brochure | |
Digital Business Transformation - Solutions and Services | Jun 2022 | Nov 2022 | ||
Public Cloud - Solutions and Services | Jun 2022 | Dec 2022 | English Brochure | |
Analytics Platforms and Services | Jun 2022 | Nov 2022 | ||
Manufacturing Industry Services | Aug 2022 | Dec 2022 | ||
Insurance BPO Services | Jul 2022 | Oct 2022 | ||
Intelligent Automation - Platforms and Products | Jun 2022 | Nov 2022 | English Brochure German Brochure | |
Intelligent Automation - Solutions and Services | Jun 2022 | Nov 2022 | English Brochure German Brochure Portuguese Brochure | |
Healthcare Digital Services | Jul 2022 | Nov 2022 | ||
Life Sciences Digital Services | Jul 2022 | Nov 2022 | ||
Oracle Ecosystem (NEW) | Jun 2022 | Nov 2022 | ||
HCM Technology Platforms (NEW) | Jul 2022 | Dec 2022 | ||
Travel and Hospitality Solutions and Services | Jul 2022 | Dec 2022 |