ISG Provider Lens™

Service Provider Comparison

You need unbiased information to make the right sourcing decisions and optimize business value from your third-party contracts. Now you can ground your buying decisions in objective and balanced evaluations.

ISG Provider Lens™ reports evaluate independent vendors and providers across a range of capabilities by topic and region. Compare your own buying behavior to trends in the market and identify partners that best meet your needs.

ISG Provider Lens reports play an influential role for enterprises looking to outsource to a suitable service provider, find the right tech partner, or understand the market trends and emerging technologies that are driving change for them and their competitors. Unlike our competitors, our research provides a practitioner-led service provider comparison, empowered by ISG’s advisory experience and unparalleled data.

A message to service and technology providers:

Our research reports provide independent vendor evaluations and enterprise buying behavior segmentation. Provider positioning is based on a neutral and independent research and evaluation process; participation in the study is FREE OF CHARGE. Your participation in these studies is just a click away. You can now use our IPL Portal for submitting information. If you have not enabled your credentials, please use your email ID as UserName and generate your individual password by clicking "forgot password" option. If you haven’t ever registered with ISG Provider Lens™, send an email to our project management team and we will contact you shortly to establish your credentials.

Service provider data, from primary and secondary research, translate into different outputs, categorized as:
ISG Provider Lens™ Quadrant Reports
ISG Provider Lens™ Archetype Reports

Our research agenda will provide continuous research and covers both ITO and BPO areas. To view and participate in this program, click below to download the 2024 Research Agenda.

ISG Provider Lens™ Quadrant Reports

The ISG Provider Lens™ Quadrant studies provide an excellent view of the top players in the defined country, region or globally.

ISG Provider Lens™ Quadrant reports provide valuable insights to enterprise buyers on the strengths, competitive differentiators and unique selling points of leading service providers serving each market. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients.

View All Quadrant Reports | Methodology Description


ISG Provider Lens™ Archetype Reports

ISG segments the prevalent enterprise buying behaviors for various domains or service lines. These buying behaviors or archetypes generally represent different enterprise preferences based on their maturity journey. These studies also highlight unique service providers best suited to serve each of these archetypes. The archetype studies are conducted at a global level.

Each report identifies 4-6 archetypes that represent buyer characteristics and buying requirements for IT or BPO service lines.

  • Reports are globally focused
  • “Archetypes” represent ISG Advisor perception of client buying patterns
  • Archetype reports are not prescriptive, nor rank-based
  • Reports help align buy-side needs with provider-side capabilities to reduce costs for both side

View All Archetype Reports | Methodology Description

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Candidate Provider Qualification

The Candidate Provider Qualification (CPQ) process is a key component of the ISG FutureSource™ methodology and ISG Provider Lens™ is a critical source of data for the CPQ program. As part of this program ISG advisors are provided with a list of all applicable service providers to produce the initial recommendation long list for their enterprise engagements. Based on the enterprise client’s requirements and maturity, the ISG Provider Lens™ team also provides relevant strengths and weakness points for the selected service providers along with their profiles, briefing materials and data point comparisons to support their recommendations.

Learn More about the CPQ Process

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ISG Star of Excellence™

The Star of Excellence is an independent recognition of excellent service delivery based on the concept of “Voice of the Customer.” The Star of Excellence is a program, designed by ISG, to collect client feedback about service providers’ success in demonstrating the highest standards of client service excellence and customer centricity. 

Learn more about ISG Star of Excellence™

ipl insights

ISG Provider Lens™ Custom Research

ISG Provider Lens™ Custom Research Program strives to address the bespoke research requirements of enterprises, IT providers and software vendors. The clients get access to ISG’s experienced industry analysts and rich data assets to accomplish various objectives such as gaining market and industry knowledge, product/service validation, thought leadership, competitive intelligence, market surveys and joint point of view (POV) research.

Focal Points

Focal Points give enterprise readers quick and meaningful content from an ISG Provider Lens study – answering the question, “so what?”. Based on analyst interviews, study data and research findings, Focal Points provide actionable insights on the study topic in a specific country, region or sector. On one page, they include the biggest challenges enterprises face and advice on how best to tackle them.

View All Focal Points


ISG Provider Lens™ Research Agenda

Study NameLaunch MonthPublish MonthStudy Brochure
Enterprise Service Management U.S.OctoberMarchEnglish Brochure
Enterprise Service Management GlobalOctoberMarchEnglish Brochure
Retail & CPG ServicesNovemberAprilEnglish Brochure
Private Hybrid Cloud - ServicesDecemberMayEnglish Brochure
French Brochure
German Brochure
Portuguese Brochure
Private Hybrid Cloud - U.S. Public SectorJanuaryJuneEnglish Brochure
Cybersecurity - Solutions and Services
DecemberMayEnglish Brochure
French Brochure
German Brochure
Portuguese Brochure
Cybersecurity - U.S. Public SectorJanuaryJulyEnglish Brochure
Network - Software Defined Solutions and ServicesDecemberMayEnglish Brochure
Retail Banking - Digital InnovatorsDecemberFebruaryEnglish Brochure
Power & Utilities - Solutions and ServicesJanuaryJuneEnglish Brochure
Power & Utilities - Software and PlatformsJanuaryJuneEnglish Brochure
IoT ServicesJanuaryJuneEnglish Brochure
German Brochure
Portuguese Brochure
Digital Banking Technology and PlatformsFebruaryJulyEnglish Brochure
Payroll - Solutions and ServicesFebruaryJulyEnglish Brochure
Google Cloud Partner Ecosystem
FebruaryJulyEnglish Brochure
Portuguese Brochure
Insurance PlatformsFebruaryJulyEnglish Brochure
Workday EcosystemFebruaryJulyEnglish Brochure
Finance and Accounting Outsourcing ServicesMarchAugustEnglish Brochure
Customer Experience ServicesMarchAugustEnglish Brochure
Portuguese Brochure
Contact Center as a ServiceMarchAugustEnglish Brochure
Future of Work - ServicesMarchSeptemberEnglish Brochure
German Brochure
Portuguese Brochure
Future of Work - Services - U.S. Public SectorMarchSeptemberEnglish Brochure
Future of Work - SolutionsMarchSeptemberEnglish Brochure
Enterprise Training Development Tools and Digital
Adoption Platforms (NEW)
Next Gen ADM - ServicesAprilSeptemberEnglish Brochure
Portuguese Brochure
Next Gen ADM - SolutionsAprilSeptemberEnglish Brochure
MarTech Service ProvidersAprilSeptemberEnglish Brochure
Portuguese Brochure
Digital Banking Industry ServicesAprilSeptemberEnglish Brochure
Portuguese Brochure
Supply Chain Services (NEW)AprilSeptemberEnglish Brochure
Portuguese Brochure
AWS - Ecosystem PartnersAprilSeptemberEnglish Brochure
German Brochure
Portuguese Brochure
Organizational Change Management Platforms and
Tools (NEW)
MayNovemberEnglish Brochure
Cloud Native Platforms and SolutionsJuneNovember 
Public Cloud - SolutionsMayOctoberEnglish Brochure
Public Cloud - ServicesJuneDecemberEnglish Brochure
French Brochure
German Brochure
Portuguese Brochure
Public Cloud - Services - U.S. Public SectorJuneDecemberEnglish Brochure
Insurance Industry ServicesMayOctoberEnglish Brochure
Manufacturing Industry ServicesJuneNovemberEnglish Brochure
Oil and Gas IndustryJuneNovemberEnglish Brochure
Intelligent Automation - Platforms and ProductsJuneNovemberEnglish Brochure
Intelligent Automation - Solutions and ServicesJuneNovemberEnglish Brochure
Analytics ServicesJulyDecemberEnglish Brochure
Portuguese Brochure
Analytics PlatformsJulyJanuaryEnglish Brochure
Portuguese Brochure
Telecom, Media and Entertainment ServicesJulyJanuaryEnglish Brochure
Healthcare Digital ServicesAugustJanuaryEnglish Brochure
HCM Technology PlatformsJuneDecember 
Travel/Hospitality and Transportation IndustryJuneDecember 
Oracle EcosystemJuneDecemberEnglish Brochure
Portuguese Brochure
Environmental, Social and Governance Services (NEW)JulyJanuaryEnglish Brochure
Portuguese Brochure
Life Sciences Digital ServicesJuneDecember 
Digital Innovation ServicesSeptemberNovemberEnglish Brochure
Portuguese Brochure
Mainframe ServicesOctoberAprilEnglish Brochure
Mainframe Services - U.S. Public SectorOctoberAprilEnglish Brochure
Salesforce EcosystemNovemberMarchEnglish Brochure
French Brochure
German Brochure
Portuguese Brochure
Microsoft EcosystemNovemberMarchEnglish Brochure
German Brochure
Portuguese Brochure
Spanish Brochure
Microsoft Ecosystem - U.S. Public SectorNovemberMarchEnglish Brochure
ServiceNow EcosystemNovemberAprilEnglish Brochure
Portuguese Brochure
SAP EcosystemNovemberAprilEnglish Brochure
German Brochure
Portuguese Brochure
Procurement ServicesNovemberMarchEnglish Brochure
Procurement Software PlatformsNovemberMarchEnglish Brochure
Digital Engineering ServicesNovemberMayEnglish Brochure
Chemical Industry ServicesNovemberMayEnglish Brochure
Transformational HR Outsourcing Services (HRO)DecemberAprilEnglish Brochure


Download Research Agenda (PDF)

For additional information, contact Provider Lens using the form below.

Meet Our ISG Provider Lens Team