Experience Assessment Services
Measuring your strategic relationships and workforce experience.
Voice of the Investor
Get reliable, detailed data about what your investors are thinking and feeling to guide decision-making, assess the impact of changes and make course corrections early.
Gauge & Recalibrate the Lived Experience of Your Partnerships & Workforce
Partnership Experience Assessment
Deepen your understanding of your company's strategic relationships and get recommendations for optimization.
Shared Services Experience Assessment
Help IT and other internal, shared services enable the business units they serve and develop strategic partnerships.
Workforce Experience Assessment
Evaluate your workforce satisfaction with services, tools and experiences to increase talent retention and productivity.
Leadership-Alignment Optimization
Make sure leaders are on the same page for initiatives and optimal everyday business outcomes.
Why Choose ISG?
ISG has completed 200-plus relationship-health engagements over about a decade, helping organizations assess and improve their relationships and workforce experience. The assessment itself is a rapid and enlightening experience, and the results are customized to your business and actionable immediately upon handover. You get recommendations that are easy to consume, solution-centric and prioritized for your organization, so you’ll know where to focus your limited resources – and exactly how to make your next move.
Key Features:
ISG’s Experience Assessment Center provides an objective, independent and proven approach to understanding the health of client/provider relationships and workforce experience.
Standardized quantitative questions diagnose common problems, benchmarked against the market
Thematic analysis on qualitative feedback, such as pain points & change needs
Baseline of performance that can help measure impact of OCM activities
Recommendations from ISG on best practices derived from broader industry experience
Targeted focus on how to address your key challenges
Identification of next steps to drive improvements and position the relationships for success
Featured Insights
Client Stories
Meet Our Team
Jaimee Colenso
Research Manager
Jaimee Colenso
Since joining ISG as a Data Analyst in 2015, Jaimee has been involved in the design and delivery of over 15 ISG UserX™ programs.
Jaimee’s focus at ISG is managing the benchmarking database and analyzing business-to-business engagements for some of the largest Australian and international organizations. She takes an active role in the end-to-end research process from design to data analysis and report delivery. One of Jaimee’s most noteworthy projects at ISG is to expand the ISG UserX™ question library and the ISG Performex™ database, which has led to a considerable broadening of ISG’s benchmarking capabilities.
Sebastian Chia
Research Manager
Sebastian Chia
Sebastian Chia is a Research Manager who analyses the health of business to business engagements among some of the largest Australian and international organizations. Sebastian specializes in the analysis, benchmarking and reporting of customer satisfaction in technology service levels within local and global technology supply chains. He is skilled in report design and delivery, survey coding and benchmarking of end user research.
Narelle Hanratty
Consulting Manager
Narelle Hanratty
Narelle is a specialist in assessing the health and effectiveness of business-to-business relationships, the factors that determine performance, and how to optimise those relationships. She has deep complementary experience in assessing the impact of technology services and systems such as Service Desk, onboarding and devices on employees and the organisation as a whole.
Her role includes analysing and benchmarking the results of these assessments, communicating the findings with clarity, and providing new actions and possibilities.
