ISG Digital Case Study: UST Global

Katie Dickens is a manager within ISG’s Research division. Based in London, Katie works alongside Business Development with the Service Provider community in Northern Europe, DACH and the Nordics. Her role is designed to help clients identify the most effective solutions for their business needs and support the implementation of products effectively whilst developing their ISG relationship.

Mr. Sashidharan is an Assistant Director and Data Analytics Group Lead at ISG and has over 12 years of experience in Operations, Strategy, Technology Research and Procurement Consulting within IT Services for Banking, and Insurance, Energy, and Manufacturing Verticals. He has expertise in consulting, competitive intelligence and formulating strategies for go to market approach. Mr. Sashidharan is responsible for the ISG Research Data & Analytics Function, ISG FutureSource Provider Qualification (CPQ) process, ISG Momentum Contracts KnowledgeBase, Research Solution Design and Delivery. He plays a critical role in creating, managing and leveraging the core data assets for ISG and our clients. He frequently meets with ISG clients, presents to the senior client stakeholders about the state of IT outsourcing market, future trends, and their performance in ISG led opportunities.

Randy has global responsibility for ISG’s Provider Services product portfolio.  In this capacity, Randy is tasked with achieving the product family revenue targets; driving the strategy, roadmap and product feature definition to deliver client value and keep the portfolio current, competitive; and, managing the product lifecycle.

Paul Reynolds leads Momentum, a division of ISG that provides research services to help service providers better target, win and retain business. Paul has 25 years of market research experience with specific expertise in methodology development, data analytics and research process design. Having found many service providers’ Advisor Relations functions to lack appropriate analytics, Paul is working to develop innovative new approaches that allow for data-driven programs based on the unique needs of each client. His approach benefits Advisor Relations, go-to-market functions, sales, strategy, marketing, and market/competitive intelligence teams.