Katie Dickens is a manager within ISG’s Research division. Based in London, Katie works alongside Business Development with the Service Provider community in Northern Europe, DACH and the Nordics. Her role is designed to help clients identify the most effective solutions for their business needs and support the implementation of products effectively whilst developing their ISG relationship.
ISG Digital Case Study: UST Global
The Agile Transformation of a Multinational Financial Institution
A large multinational bank with an in-house IT shared services organization wanted to partner with a service provider to guide it on agile business transformation. UST Global was preferred over competing providers due to its experience in this area, specifically in the BFSI segment. The client put special emphasis on measuring business outcomes via relevant metrics.
ISG Digital Case Study Book
Digital Excellence: 25 Winning Partnerships, profiles 25 of the best examples of recent digital transformation success. It showcases winning enterprise–provider partnerships, features projects that range from the use of Agile and DevOps methodologies by leading global banking and financial services companies to a small, San Jose, Calif.-based startup helping clients deploy blockchain technologies in innovative ways.