ISG Digital Case Study: Hexaware

Air Canada Transforms Core Airline System to Provide Better Customer Experience


Air Canada, Canada’s largest airline by fleet size and passengers transported, laid out a charter to reinvent itself and focus on customer experience as a prime enabler for competitive advantage. To fast-track meeting its key business goals of enhanced customer experience, improved profitability in its growing international network, increased operational performance, and better integration with other airlines, Air Canada set out to digitally transform its Passenger Service Systems (PSS).




DCSB-2020-CoverISG Digital Case Study Book

ISG launches the third edition of the Digital Case Study Book to identify and publish the top examples of how organizations are currently accelerating the use of digital technologies. ISG Research used our research expertise and worked with leading technology companies around the globe, both large and small, to build this unique compendium of compelling case studies that demonstrate real-life business issues.


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