Katie Dickens is a manager within ISG’s Research division. Based in London, Katie works alongside Business Development with the Service Provider community in Northern Europe, DACH and the Nordics. Her role is designed to help clients identify the most effective solutions for their business needs and support the implementation of products effectively whilst developing their ISG relationship.
ISG Digital Case Study: Hexaware
Air Canada Transforms Core Airline System to Provide Better Customer Experience
Air Canada, Canada’s largest airline by fleet size and passengers transported, laid out a charter to reinvent itself and focus on customer experience as a prime enabler for competitive advantage. To fast-track meeting its key business goals of enhanced customer experience, improved profitability in its growing international network, increased operational performance, and better integration with other airlines, Air Canada set out to digitally transform its Passenger Service Systems (PSS).
ISG Digital Case Study Book
ISG launches the third edition of the Digital Case Study Book to identify and publish the top examples of how organizations are currently accelerating the use of digital technologies. ISG Research used our research expertise and worked with leading technology companies around the globe, both large and small, to build this unique compendium of compelling case studies that demonstrate real-life business issues.