Katie Dickens is a manager within ISG’s Research division. Based in London, Katie works alongside Business Development with the Service Provider community in Northern Europe, DACH and the Nordics. Her role is designed to help clients identify the most effective solutions for their business needs and support the implementation of products effectively whilst developing their ISG relationship.
ISG Digital Case Study: Pactera
Inspiring Curiosity Through Voice
Knowledge is arguably the most important thing people can share, and Encyclopedia Britannica (EB) has been sharing knowledge for more than 250 years. Adults may remember encyclopedias as large printed tomes, but Britannica took the lead in digital publishing four decades ago and is now providing information to a new generation the way it wants it. The company is exploring new technologies to connect with new users. In this case, EB aimed to inspire the curiosity of children with its vast source of knowledge by making learning an adventure. EB partnered with Pactera EDGE to navigate the emerging voice-technology space to develop a “lovable” learning experience in the form of a game, using several kid-focused design insights.
ISG Digital Case Study Book
ISG launches the third edition of the Digital Case Study Book to identify and publish the top examples of how organizations are currently accelerating the use of digital technologies. ISG Research used our research expertise and worked with leading technology companies around the globe, both large and small, to build this unique compendium of compelling case studies that demonstrate real-life business issues.