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Posts by Carolyn Becker

Carolyn Becker

About the Author

Carolyn Becker is a knowledgeable ISG advisor who brings great experience to ISGs clients. Her clients benefit from more than eighteen years of experience in various roles and responsibilities within Service Management & Governance (SM&G). Carolyn has delivered advice on all aspects of Target Operating Model (TOM) design and implementation. Furthermore, she advised on sourcing relationships up to a total contract value of US$400 million.

Are GCCs the Competitive Edge for Enterprise Growth?

Prevent the Yo-Yo Effect – How Communication Helps Make Cost Optimization Sustainable