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Posts by Yadvinder Singh

Yadvinder Singh

About the Author

Yadvinder brings 14 years of experience in presales and consulting for strategic IT outsourcing engagements, supporting Fortune 500 clients globally across application development, contact center, and BPM deals. He has led RFPs bid management, outsourcing, and vendor selection initiatives, delivering strategic solutions that improve operational efficiency and drive significant cost optimization. Yadvinder is based in India and in his current role in ISG, he is responsible for consulting global clients on sourcing strategy, digital transformation, process standardization, IT baselining, business case and commercial modelling.

Reimagining the Contact Center: Why It Must Evolve, Where It’s Moving and What Comes Next