The John and Ola show is a live, 30-minute webcast hosted by ISG’s John Boccuzzi, Jr. and Ola Chowning. They started the show to discuss the technology and business challenges all their clients were facing in an easy-to-digest format.
The show thrives on high energy conversations, audience questions and a diverse group of guests. John and Ola cover unique points of view, late breaking trends and compelling technology marketplace research updates.
Tune in every other Thursday at 10:00 am ET on LinkedIn!
Watch new episodes of John and Ola live at 10 am ET every other Thursday on our corporate LinkedIn page! For more episodes and to learn about the series, visit the main page of Thursdays Live with John and Ola.
About the authors
John Boccuzzi Jr.
John runs a dynamic team of professionals that work closely with Service providers to understand their needs and create solutions to drive success. A recognized speaker, blogger and TEDx speaker, John is a passionate thought leader in the area of Customer Experience. In 2018 John’s TEDx talk “I was Seduced by Exceptional Customer Service” was the most popular CX video of year by Omoto. John prides himself on focusing on the client’s needs and then developing unique solutions that will set an organization on the correct path.
Ola Chowning
Ola Chowning is thrilled to solve her clients’ complex business problems with technology—truly. Whether it’s time to dramatically change your entire business model or respond to rising competitive pressures, she takes what could be a daunting process and molds it into an exciting journey, ultimately helping you transform your business and better connect you with your customers.
Past achievements for clients
In her positions as digital lead for North Europe as well as a firm partner, Ola expands the reach of ISG’s enterprise and digital solutions. But these roles also allow her to impart to her clients tried-and-true advice based on years of experience as both a technologist and service provider. At times, Ola may point you in a faster, more rigorous direction than you were anticipating—simply one of the many ways she relentlessly champions her clients’ technological evolutions across every industry.
Having never told a client to deploy something she wouldn’t do (or hasn’t already done) herself, Ola’s goal-oriented gusto has resulted in many successes for her clients:
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She advised a partially transformed logistics company (that had a pervasive, costly architectural sprawl issue) to create standards, guardrails and integrated roadmaps to promote efficiency and velocity using what was currently working well. Ola helped spark synergies among the teams impacted, and in only eight weeks, teams saw as much as a 200% increase in their throughput.
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On a tight deadline and limited budget, she applied Agile and modern delivery model principles to convert a brick-and-mortar's business model (with legacy systems and cumbersome practices that were seemingly incompatible with a more collaborative way of working) into a modern digital setting.
