ISG helped a water solutions company establish an optimized global business service delivery model.
The company engaged ISG to develop a service delivery model strategy, establish current baseline, complete an automation assessment and perform business case analysis, and ultimately chose to outsource global F&A with ISG supporting service provider selection and contracting.
Imagining IT Differently
ISG advised and supported the client through a comprehensive, end to end program that addressed resolving technology challenges, quickly implementing and realizing the benefits of RPA, addressing operational effectiveness with global process standardization and implementing GBS.
Future Made Possible
The company achieved F&A cost savings including a committed productivity yield of 46% from service provider, implementation of a technology orchestration layer, rebadge of some resources from internal captive to outsourcer. Client was able to forego planned ERP investments. Total GBS program delivered $150M in annual savings.
ISG provided comprehensive support that resulted in client contracting for outsourced services in an expedited timeframe and quickly realizing benefits.