Finance Service Delivery Transformation

ISG helped a water solutions company establish an optimized global business service delivery model.



A global water solutions and water technology company created a corporate strategy to expand shared services and build a Global Business Services (GBS) organization across Finance and Procurement as a means to achieve savings needed to meet financial targets.  The finance organization required a technology orchestration layer, global process framework and standardization and automation to transform and enable GBS.
The company engaged ISG to develop a service delivery model strategy, establish current baseline, complete an automation assessment and perform business case analysis, and ultimately chose to outsource global F&A with ISG supporting service provider selection and contracting.
Imagining IT Differently

Imagining IT Differently

ISG conducted a data collection exercise to develop a baseline and identify opportunities for service delivery model improvements including automation (RPA/AI).  Concurrently, ISG led the client through an RFP to evaluate and deliver a technology orchestration later for finance, select an outsourced service provider, implement and manage automation, implement a Global Process Framework, right-sized retained organization with proper roles, and implement full Governance. 
ISG advised and supported the client through a comprehensive, end to end program that addressed resolving technology challenges, quickly implementing and realizing the benefits of RPA, addressing operational effectiveness with global process standardization and implementing GBS.

Future Made Possible

Outsourced F&A to a service provider for expedited implementation of a technology orchestration layer, systems integration support, RPA implementation and ongoing management, and implementation of a Global Process Framework.
The company achieved F&A cost savings including a committed productivity yield of 46% from service provider, implementation of a technology orchestration layer, rebadge of some resources from internal captive to outsourcer.  Client was able to forego planned ERP investments. Total GBS program delivered $150M in annual savings.
ISG provided comprehensive support that resulted in client  contracting for outsourced services in an expedited timeframe and quickly realizing benefits.