Finance Service Delivery Transformation

Opportunity

Opportunity

A global water solutions and water technology company created a corporate strategy to expand shared services and build a Global Business Services (GBS) organization across Finance and Procurement as a means to achieve savings needed to meet financial targets.  The finance organization required a technology orchestration layer, global process framework and standardization and automation to transform and enable GBS.
The company engaged ISG to develop a service delivery model strategy, establish current baseline, complete an automation assessment and perform business case analysis, and ultimately chose to outsource global F&A with ISG supporting service provider selection and contracting.
Imagining IT Differently

Imagining IT Differently

ISG conducted a data collection exercise to develop a baseline and identify opportunities for service delivery model improvements including automation (RPA/AI).  Concurrently, ISG led the client through an RFP to evaluate and deliver a technology orchestration later for finance, select an outsourced service provider, implement and manage automation, implement a Global Process Framework, right-sized retained organization with proper roles, and implement full Governance. 
ISG advised and supported the client through a comprehensive, end to end program that addressed resolving technology challenges, quickly implementing and realizing the benefits of RPA, addressing operational effectiveness with global process standardization and implementing GBS.
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Future Made Possible

Outsourced F&A to a service provider for expedited implementation of a technology orchestration layer, systems integration support, RPA implementation and ongoing management, and implementation of a Global Process Framework.
The company achieved F&A cost savings including a committed productivity yield of 46% from service provider, implementation of a technology orchestration layer, rebadge of some resources from internal captive to outsourcer.  Client was able to forego planned ERP investments. Total GBS program delivered $150M in annual savings.
ISG provided comprehensive support that resulted in client  contracting for outsourced services in an expedited timeframe and quickly realizing benefits.