ISG helped a telecom company leverage robotic process automation to achieve a 10:1 return on investment and increased efficiency.
Due to the time frame for completion and complexity of activities, many of these activities have not been fully outsourced to benefit from reduced labor costs.
Imagining IT Differently
ISG proposed immediate implementation of the disconnect and order entry processes with the most immediate financial impact to the company, along with Automation Anywhere licenses for control panel and 15 robots. The company decided to proceed with the disconnect process initially and those respective robots.
Future Made Possible
- Upon completion of the disconnect and order entry RPA implementation, the company and ISG together have determined a $5 million ROI in year one and $6 million ROI in year two and three, for a total savings of $17 million (hard costs only).
- This translates to a 10:1 ROI with a break-even on the project costs just 4 months following implementation.