Deb leads ISG’s Cloud Business Systems practice, drawing upon extensive experience in shared services, outsourcing and HR management to help clients define and implement their Cloud ERP and HR technology and service delivery strategies. Deb helps enterprises assess the business case for ERP/HCM SaaS solutions, understand the capabilities and experience of leading ERP/HCM SaaS providers and integrators, and formulate and execute effective negotiation strategies for ERP/HCM SaaS software and implementation. She has authored ISG’s annual survey on HR Technology and Service Delivery Trends since 2014. Deb has 30 years of experience and has been involved in more than 150 engagements across HR, payroll, benefits, talent acquisition, finance and ERP/HCM technologies.LinkedIn Profile
Optimize sourcing to save.
To deliver HR services in a cost-effective way, you rely on a complex ecosystem of internal and external partners. But how can you ensure you have an optimal delivery model and receive best-in-class services at market-leading prices from your service providers?
As leaders in the market, ISG has the expertise you need to identify services that are suitable for outsourcing and the ideal short list of providers based on your needs. We can provide a full picture of providers’ capabilities, strengths and weaknesses.
ISG is a pioneer in sourcing and optimizing HR outsourcing relationships. With our unparalleled data and experience, we can help you select and negotiate with outsourcing partner(s) for global/domestic payroll, benefits administration, recruitment process outsourcing (RPO), learning and employee development, and employee data management.
Bridging technology and HR domain/process expertise, ISG can also work with you to design and outsource an HR service center and ongoing HR technology application maintenance services (AMS).
The HR technology and services market is continuously evolving. Don’t forget to reach out to an ISG advisor for renewal negotiations or benchmarks to ensure your HR service providers are keeping up with the rapid rate of change in the market.
Sourcing Assessment and Financial Business Case: Leveraging our proprietary market data, ISG can help you understand where outsourcing can optimize your delivery model (including cost, capability and quality).
HR Service Provider Selection and Negotiations: ISG knows the provider market and has extensive market data on pricing, service levels, and contract terms to ensure you choose and contract wisely.
Renewal Strategies and Benchmarking: Achieve optimal savings and service improvement by benchmarking your outsourcing agreements at least 18-24 months before your term end date.
Service Provider Governance: ISG uses best-practice organizational structure, processes and technology to support the management of your outsourcing agreements and relationships.