ISG Inform™

The only IT benchmarking solution that goes beyond cost, combining service quality and personnel productivity to provide a complete picture of your IT landscape.

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What can Inform do for you?

IT Performance Optimization – Benchmark your organization’s performance across cost, quality, and productivity metrics to identify improvement opportunities.

IT Budget Baselining – Understand where you are today, where you will be in the future, and support chargeback, showback, and portfolio comparisons.

Mergers, Acquisitions, and Divestitures – Identify efficiency opportunities related to your transformation goals and new operating model.

Digital Transformation – Track achievement of digital transformation initiatives and understand your digital maturity, investment level, and business value realization.

Did you know?

icon-Inform-Spend

Organizations
spend
3.7%
of revenue on IT
icon-Inform-Desktop

Workplace Services
cost organizations
$1,016
per user (USD)
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Application
teams are
39.9%
aligned to agile
methodologies
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Digital initiatives
drove a
5.5%
improvement in
customer retention


How do you measure up against your industry peers?  



CIO Dashboard
Cost Efficiency
  • IT Spend as a % of Revenue
  • IT Spend Per User
  • Cost Breakdown by Expenditure Type
  • IT CAPEX vs. IT OPEX
  • IT Run vs. IT Change vs. IT Transform
Level of Service
  • User Satisfaction Score
Staffing Efficiency
  • IT Employee % of Total Employees
  • Employee and Contractor Breakdown
  • Turnover Rate
Dataset Selections
  • 34 Filters for Industry and Region
Infrastructure Dashboard
Cost Efficiency
  • Annual Cost per Volume Supported
  • Annual Cost per Employee/Contractor
  • Cost Breakdown by Expenditure Type
Staffing Efficiency
  • Volume Supported Per FTE
  • Employee and Contractor Breakdown
  • Outsourced %
Level of Service
  • Availability %
  • Utilization %
  • Provisioning Time
  • Recovery Time
  • Incident Response and Resolution Times
Dataset Selections
  • 20 Filters for Region and Size
  • 10 Technology Service Areas
Applications Dashboard
Cost Efficiency
  • Cost Per Hour Worked
  • Cost Per Contact
  • Annual Cost per Employee/Contractor
  • Cost Breakdown by Expenditure and Application Type
Staffing Efficiency
  • Offshore %
  • Employee and Contractor Breakdown
  • Project Allocation
Level of Service
  • On-Time and On-Budget Delivery %
  • Release Rate and Automated Testing %
  • Average Build Time
  • Enhancements/Defects Per Application
  • Defect Close Rate and Defects by Severity
Dataset Selections
  • 30 Filters for Industry and Region
  • Development vs. Maintenance
Digital Dashboard
Cost Efficiency
  • Digital Spend per Employee
  • Digital Spend as % of Revenue
  • Digital Spend as % of IT Spend
  • Cost Breakdown by Expenditure Type
Staffing Efficiency
  • Digital Employee % of Total Employees
  • Employee and Contractor Breakdown
  • Outsourced %
Level of Service
  • Revenue Growth from Digital Initiatives
  • Customer Retention from Digital Initiatives
  • Decreased Expenses from Digital Initiatives
Dataset Selections
  • 34 Filters for Industry, Region, and Size




ISG Inform™ Delivers IT Benchmarking

IT Budget Baselining

Understand where your IT costs stand today

Performance Improvement

Track progress on achieving optimization

Target Operating Model

Establish goals to resolve opportunities



Find out more

Contact us to find out how ISG Inform™ can help transform your business.

Schedule a demo

Meet the Team