As we come closer to the end of an extraordinary year, we need only look around us to see the massive disruption it has brought to the workplace. Even before the global COVID-19 pandemic hit, enterprises were making progress on a journey toward enabling a digital workplace. The pandemic has accelerated these moves, and organizations are undertaking many transformation initiatives that otherwise may not have happened for some time. For that reason, many of the workplace trends we predicted at the start of 2020, before the spread of the pandemic, have in fact materialized.
As we consider the evolution of work and the highly anticipated new future, we expect the following trends to shape the workplace in 2021 and the coming years.
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About the author
Mrinal Rai is the principal analyst for Digital Workplace and Conversational AI. His area of expertise is digital workplace services, enterprise social collaboration and conversational AI both from a technology and business point of view. He covers key areas around the Workplace, End User computing domain and conversational AI viz., modernizing workplace, Enterprise mobility, BYOD, VDI, managed workplace services, service desk, enterprise social software, content/ team collaboration, chatbots and intelligent virtual agent platforms. He has been with ISG for last 8+ years and has more than 13 years of industry experience. Mrinal works with ISG advisors and clients in engagements related to chatbots, virtual assistants, workplace modernization, social intranet, collaborative workplace, cloud-based VDI, end user computing and service desk.