As we come closer to the end of an extraordinary year, we need only look around us to see the massive disruption it has brought to the workplace. Even before the global COVID-19 pandemic hit, enterprises were making progress on a journey toward enabling a digital workplace. The pandemic has accelerated these moves, and organizations are undertaking many transformation initiatives that otherwise may not have happened for some time. For that reason, many of the workplace trends we predicted at the start of 2020, before the spread of the pandemic, have in fact materialized.
As we consider the evolution of work and the highly anticipated new future, we expect the following trends to shape the workplace in 2021 and the coming years.
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Mrinal Rai is the Principal analyst for Digital Workplace and enterprise collaboration. His area of expertise is digital workplace services and enterprise social collaboration both from a technology and business point of view. He covers key areas around the Workplace and End User computing domain viz., modernizing workplace, Enterprise mobility, BYOD, VDI, managed workplace services, service desk and modernizing IT architecture. In Social business collaboration, he focuses on enterprise social software, content collaboration, team collaboration, social media management and chatbot platforms. He has been with ISG for close to 10 years and has more than 15 years of industry experience. Mrinal works with ISG advisors and clients in engagements related to workplace modernization, social intranet, collaborative workplace, cloud-based VDI, end user computing and service desk. He is also the ISG official media spokesperson in India.
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