The remote workplace of 2020 has underscored the need for resilient IT ecosystems to support employee productivity and customer engagement. Resiliency requires a multi-channel architecture that comprises the network, cloud, software platforms and applications. The panel will bring extensive insights from the field on best practices for sourcing the primary elements of the ecosystem to maximize resilience and flexibility to compete in the new future. Hear insights from Dee Anthony, Director at ISG, previously presented at the 2020 SourceIT.