Hello. This is Stanton Jones with a special preview of the ISG Index Webcast on Thursday, October 8 at 9:00 AM ET. Reserve your spot here.
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What You Need to Know
Technology services growth was bifurcated in the first half of 2026. The as-a-service sector had its best 1H in history, growing an unprecedented 53% Y/Y. Growth in managed services, on the other hand, remained steady but muted as companies focused on consolidating their provider portfolio to reduce costs and complexity.
But given the pace of change at the frontier AI model providers, things look different than they did just 90 days ago. Here’s what we’ll cover on the call:
We may be starting to see signs that deal duration increases are beginning to slow. How will this impact TCV for the sector for the full year?
New scope activity is at its highest share in over a decade. Will share shifting continue in 2H26, or will AI drive more net-new outsourcing?
Pricing pressure continues. Will providers be able to make up for this labor deflation by building out their own agent harnesses?
AI is everywhere except for in the outcomes. Enterprises are reporting a gap between their expectations of AI and the results it is producing. Is the gap closing or widening?
Most enterprises want to see demonstrated AI-driven productivity improvements from their providers. Why are providers struggling to deliver on these productivity promises?
We’ll discuss these topics, the health and growth of the sector by industry, region and service line and, of course, unveil our Q3 provider leaderboard as well.
Make sure to reserve your spot on the call here.
