What are the challenges organizations are facing in this area? What the steps can you take today to minimize the impact of your transformation efforts? This isn’t a topic exclusive to executives – change is additive, and everyone has a role to play.
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About the authors
John Boccuzzi, Jr.
John is President of ISG Research, responsible for the ISG Research business globally. Under his leadership, ISG Events has grown its suite of flagship events to fuel learning, sharing and connecting and added impactful, action-oriented AI content to drive enterprise adoption at scale. He has also been key to the assimilation of Ventana Research into ISG Software Research since the November 2023 acquisition. He joined ISG in 2019 and most recently was Partner and Chief Sales Officer, ISG Research.
John has twenty-five years of executive and sales management experience in the retail and data analytics industries, working with enterprises, technology and software companies globally to help them achieve operational excellence and accelerate growth. He has created and co-hosted several LinkedIn Live broadcast series focused on technology, client service and the business services market, and is a published author on the topic of customer experience and the impact of AI.
He earned a degree in management and entrepreneurial Studies from Bryant University in Smithfield, Rhode Island.
Anay Nawathe
