What are the challenges organizations are facing in this area? What the steps can you take today to minimize the impact of your transformation efforts? This isn’t a topic exclusive to executives – change is additive, and everyone has a role to play.
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About the authors
John Boccuzzi, Jr.
John Boccuzzi Jr. is a Partner at ISG and a member of the Executive Board as of January 3, 2024. As President of ISG Research, John leads a dynamic global research team of over 200 and works closely with technology and services providers to understand their needs and create solutions to drive success. This research is not only used by providers, but by ISG Advisors and Enterprise clients directly to make better decisions related to technology services and solutions.
Anay Nawathe
Anay Nawathe is the Cloud & Infrastructure Delivery Lead for North America focused on understanding organizations’ business needs and providing them with well-informed solutions. Anay collaborates with Enterprises to make their most critical technology decisions throughout ideation, strategy, sourcing, and value realization. Anay has a passion for emerging technologies and enables clients to effectively utilize tech solutions and innovate in their organizations.
Rob Brindley
Rob leads ISG’s Media and Communications team, managing client relationships, developing business and overseeing strategic sourcing engagements. Rob works with clients to develop and implement business process re-engineering, improve service delivery and customer relationship management (CRM), create and implement applications development projects and transition employees and operations to external service providers. A highly knowledgeable ADM and infrastructure professional with more than 30 years of experience, Rob excels in project, program and supply chain management. Rob recently led a transaction effort for a US-based multi-tower engagement in which he helped the company assess its strategy, develop an RFP, manage contract negotiations and transition and establish sourcing management and governance. Rob has been published in Pulse, ComputerWorld, InfoWorld, magazines and contributed to the recent publication of the book Service Automation Robots and the Future of Work.
