A global healthcare company suffered from low client satisfaction due to disparate IT solutions across its regions and countries. Learn how ISG helped it address its processes, organization and technology to improve its client satisfaction.
It had no end-to-end view on IT security and compliance. The company also suffered from a confusing variety of processes leading to inconsistent service level monitoring and reporting.
There was no clear delineation of roles and responsibilities across the organization and the organization model was not scalable and did not allow for technical innovation. The other major issue was the limited involvement of regional subject matter experts (SMEs) in global- standards setting.
Imagining IT Differently
Future Made Possible
- The company is now ready, from an organizational point of view, to embark on the first pilot.
- It can subsequently transform the global infrastructure organization.
- The company has developed an operating model that can be transferred to the application ecosystem.