Imagining IT Differently
We also helped build ongoing process-governance committees, and designed organizational change management (OCM) sustainment programs to last well beyond the project. The OCM team helped complete eight roadshow events, more than 150 train-the-trainer sessions, a highly visited project intranet site and a Yammer community, with more than 800 participants.
Future Made Possible
- The company implemented a new state-of-the-art IT service management system with globalized processes and roles. In the first week after launch, more than 5,000 users were logging into the new system every day.
- Within one week of launch, 91 percent of “super users” reported their “go to” resources for answers about the project were self-service tools like online FAQs, rather than costly calls to the service desk or online help tickets.
- The global Chief Technology Officer (CTO) described the project’s initial launch as having gone “flawlessly,” with hypercare efforts ramping down in less than a month.
- The campaign is helping the company achieve more than $1 million in savings.