New to automation in 2017, the company engaged ISG to assess the feasibility of automation across various business units as a first step. During this phase and subsequent phases, it was clear that automation could be a key strategy to achieving the company’s goals.
Imagining IT Differently
ISG advised and supported the client through a comprehensive and end to end automation initiative that resolved technology challenges and quickly implemented RPA/Automations. Additionally, ISG addressed operational effectiveness with process standardization and implemented global governance by helping the company establish an automation Center of Excellence to manage both the internal and external processes and automating appropriate functions.
Future Made Possible
The long-term implementation was enabled by ISG at every turn. Just some of the benefits:
- ISG built over 30 automations using our hybrid and off-shore models; one automation gave over 5 FTE’s worth of hours back to the business; today the client has built over 200
- Automations reduced processing time above an average of 60%-90% and reduced errors by 90%
- Conducted over 20 training classes ranging from Beginner to intermediate to automation life cycle to COE Lead to control room / hardening across North America
- CoE established using central model but grew into federated model. ISG’s 400+ page guidebook led the way for accelerated automation journey. Established control, consistency and governance over pipeline, backlog and set everyone’s expectations.
With ISG’s expertise and experienced “polished practitioners,” the company was able to become an “Automation First” company in less than 18 months and has continued the partnership through today with additional bot building and support.