An ISG Technology Business Management (TBM) team helps a multibillion-dollar managed-care organization assess a TBM model and processes for IT cost transparency, including establishing a TBM Office (TBMO) and developing a 5-year roadmap and supporting governance.
The program aimed to evolve its process into a true service-based, price-times-quantity (PxQ) model that could be used for budgeting, chargebacks, driving IT cost/efficiency insights and employee-performance management. Given the size of the IT budget, expected program duration and organizational challenges, the company requested ISG’s support to validate its TBM approach and establish a TBMO.
Imagining IT Differently
ISG actively participated in design, status and steering committee meetings, bringing deep TBM and organizational change management (OCM) experience to key project structure, design and long-term strategy decisions. We helped the team and leadership understand the criticality of OCM to long-term program success. ISG worked closely to comprehend the team’s organizational challenges to date and then proposed a TBMO structure and supporting governance processes.
Future Made Possible
- The company’s leadership was able to make key structural changes to the project team based on ISG’s recommendations to improve clarity of roles and responsibilities.
- A series of leadership-alignment sessions hosted by ISG ensured that the company’s leadership, team, IT, finance, and the legacy and future TBM team members would work more effectively as an integrated team.
- The company received a consolidation of multiple presentations and points of view into cohesive vision, mission, goals and objectives statements.
- It also gained a consolidated five-year roadmap with identified key milestones/activities and help for its team in validating the feasibility and risks of long-term TBM goals and objectives.