University System Moves HCM Support for 21 System Members to the Cloud

The Texas A&M University System (TAMUS) moves its human capital management (HCM) system to the cloud to improve services for more than 24,000 employees.



TAMUS is one of the largest systems of higher education in the nation, with a statewide network of 11 universities, seven research and extension agencies, two service units and a comprehensive health science center. TAMUS leadership recognized an urgent need to streamline management of the system-wide resources, enhance security, ensure transparency for its stakeholders, and eliminate numerous outdated and redundant systems.
Imagining IT Differently

Imagining IT Differently

Faced with the daunting task of acquiring and implementing a new HCM system, TAMUS reached out to ISG. ISG first advised TAMUS on the latest approach to transitioning to cloud-based systems. ISG then helped TAMUS create a plan for evaluating solutions that would fit its needs, drafted the procurement documents and guided the selection process by providing logistical, technical and issue resolution support. 

Future Made Possible

  • Comprehensive assessment of TAMUS’ options for a cloud-based system, including software-as-a-service (SaaS) and platform-as-a-service (PaaS)
  • System requirements and a comprehensive RFP for new software, hosting and implementation services
  • Thorough RFP evaluation process that identified gaps in proposed software functionality so TAMUS could effectively plan for sufficient implementation support and change management
  • Detailed demonstration scripts to test software capability
  • Improved project statement of work and software subscription agreements
  • Implementation plan for deploying the HCM solution with a project organization structure and estimated implementation staffing support.