ISG readied hundreds of workers for major changes to their IT processes and applications. Learn how we quickly partnered with a managed-service provider leading an IT transition to enable the move to a new IT service desk, a self-service portal and ServiceNow tools to manage IT requests.
An ISG OCM team was brought in and got to work fast, partnering with the managed-service provider leading the IT transition. The provider was only focused on helping IT employees directly involved in the switch, but ISG began to fill in the gaps, realizing all IT and energy-company employees needed information about the changing tools, processes and roles so they could quickly adapt.
Imagining IT Differently
ISG brought the utility up to speed in time to launch within two weeks of original projections. We also provided additional OCM tools to help with the next project phase, in which IT would work closely with the business units around project impacts.
Future Made Possible
- Hundreds of workers were prepared for the launch of the new service desk, self-service portal and ServiceNow functionality.
- All of the energy company’s IT employees were provided with a new communications report that is still being used weekly to provide company updates. Also, a new IT communications team was trained by the ISG OCM representatives.
- The company received the OCM tools needed to help it through the next phase of the project, which involves additional IT role changes and impacts for business application owners.