ISG provides a well-known global vehicle-rental company with a targeted operating model (TOM) and organizational change management (OCM) services for a multi-year digital transformation.
Imagining IT Differently
ISG conducted leadership-alignment sessions; performed an organizational-readiness assessment; analyzed key change impacts; designed and implemented a new global change network; developed a training strategy, curriculum and related courses; and created a global communications plan and communications materials distributed through multiple channels. ISG also designed and supported implementation of a global OCM center of excellence (CoE) for future change initiatives.
Future Made Possible
- The company is moving forward with a holistic change approach for projects affecting 75 percent of its workforce (about 27,000 employees) and integrating 1,800 systems into one standard set of global systems and processes.
- New stakeholder-management tools and techniques provide a detailed understanding of who is impacted and how, so the company can optimize engagement and training.
- The client is armed with a new change-communication approach aligned to corporate goals and strategy, as well as a formula to put an effective change network into place to support deployment of new processes, systems and roles.
- The company now has various OCM tools to help introduce important changes more nimbly – reducing a previous 18-month change process to weeks or even days. It has its first full-time change-management employees and continues to build the team based on the foundation ISG helped put in place.