Latest Consulting articles from ISG
Companies often underestimate the degree of change that comes with implementing a new IT system or transitioning services to a new provider.
Much like decision makers in other fields, procurement professionals face a challenging landscape.
Categories: Consulting Mergers & Acquisitions
Why Should Product Engineering Services Outsourcing Stay the Same While Product Engineering Changes?
Industry veterans claim there’s no such thing as a “mature” engineering services sourcing deal – and they’re probably right.
In my work helping enterprises benchmark their IT costs and implement Technology Business Management (TBM), I find some common misconceptions that tend to impede progress.
Categories: Consulting Operations Benchmarking
When it comes time for an enterprise to renegotiate its information technology outsourcing (ITO) contract, it can approach the event either as a crisis or as an opportunity.
Categories: Consulting Renegotiations
It sounds like a great idea: continuous improvement and innovation are commonly included in outsourcing contracts, generally in two ways.