Latest Consulting articles from ISG

Microsoft Acquires Softomotive: A Ripple or a Tidal Wave?

By Andreas Lueth William Harris

Microsoft acquires robotic process automation (RPA) vendor Softomotive, and – without doubt – shakes up the RPA market forever.

Categories: Consulting Robotic Process Automation (RPA)

Intelligent Automation

By Daniel Oostdam

Are you discussing to start using Artificial Intelligence or Intelligent Automation, but have no clue where to start?

Categories: Consulting Robotic Process Automation (RPA)

Drive Resilience with Software-as-a-Service: Save Cost and Increase Agility

By Bill Huber Deb Card

​For many businesses, the damage of COVID-19 has come in the form of lost productivity with workers banned from the office under social distancing regulations. For others, however, productivity hasn’t taken such a hit.

Categories: Cloud ERP Consulting HR Technology & Transformation

Creating an Outbreak of Innovation in a Pandemic

By Craig Nelson Cynthia Batty

We believe this disruptive time will give people the courage to step outside the boundaries of the typical workplace and into a New Future.

Categories: Consulting

Transforming with Organizational Change Management (OCM)

ISG facilitates the transformation journey of a large federated insurance conglomerate to adopt new IT infrastructure and security-services practices in the midst of a broader corporate transformation.

Categories: Consulting Organizational Change Management

Methodical Documentation is the Cornerstone of Sustainable TBM

By Pamela Shoaf

Documentation is a key success factor to ensuring TBM is sustainable for the long term, safeguarding against faded memories and departure of key personnel.

Categories: Consulting

The Evolving Marketplace for Global Digital Currency

By Jay Woldar

Many economists predicted the decline of the check with the rise of electronic transactions, but few envisioned the elimination of cash in day-to-day life.

Categories: Banking & Financial Services Consulting Financial Services

Held Captive? Preparing Your Global Operations for the New Future

By Scott Furlong Todd D. Lavieri

The global pandemic has negatively affected every business – with the few notable exceptions of online retail operations, pharmacies and grocery store chains, and specific consumer goods manufacturers.

Categories: Consulting

Blockchain in IoT: A Vital Transformation

By Monica K

The Internet of things (IoT) is transforming the way enterprises operate through the use of sensors and other edge devices and infrastructure.

Categories: Blockchain Consulting

Top 5 Ways To Rethink Your Network For Your New Future

By Bill Huber Dieter Thompson Dave Muller

If there is one thing the past six weeks have taught us, it is how much we depend on network connectivity for work, school and even family gatherings.

Categories: Consulting Network Advisory Services

The New Future for Core Banking: A Short-, Medium- and Long-term View

By Yadu Singh Bill Huber Owen Wheatley Colas Truong Frank Bastian Bryn Barlow

Some predict that banks that fail to evolve their internal systems to support remote customer interaction will fail to survive the COVID-19 crisis.

Categories: Banking & Financial Services Consulting

What Can We Expect from the Healthcare Industry in 2020 and Beyond?

By Robert (Bob) Krohn James (Jamie) Burke Tony Mataya

Here are the eight trends that will have the biggest impact on healthcare industry players in 2020.

Categories: Consulting Healthcare

ISG Imagine Your Future® Podcast Episode 14: Healthcare at the Heart of the COVID-19 Crisis

By Barry Matthews Robert (Bob) Krohn James (Jamie) Burke

What does the pandemic mean for the Healthcare industry?

Categories: Consulting Healthcare Podcasts

Healthcare Payers and COVID-19: Unlocking Value With Intelligent Automation

By Robert (Bob) Krohn Sakshi Takkar

This ISG white paper identifies why claims processing is a good process to target, how RPA and AI create sustainable value and how insurers can take advantage of the opportunity.

Categories: Consulting Healthcare

Planning for Resiliency and the Road to Recovery

By Prashant Kelker Stanton Jones

Going forward, we need a pragmatic framework to confront the challenges to survival and growth over the next 18 months.

Categories: Consulting

Why Digital Transformation In Insurance Does Not Have To Be Disruptive

By Christoph Tatje

Managers across industries see digital transformation as a major challenge that calls everything into question.

Categories: Consulting Insurance

Why Is My Automation Program Failing?

By Owen Wheatley

The truth is that the large majority of automation projects have not delivered the expected return on investment, whether that return is defined in financial or non-financial terms.

Categories: Banking & Financial Services Consulting Financial Services Robotic Process Automation (RPA)

The Promise of Automation in a Time of Crisis

By Wayne Butterfield

Some enterprises are looking to automation as a way to address needs across the enterprise, from infrastructure to customer experience.

Categories: Consulting Robotic Process Automation (RPA)

Strategy and Competition in the Platform Economy

By Dario Maisto

How digital platforms can enable growth for your firm and unlock your customer network’s potential.

Categories: Consulting

Enterprise to Home Office - Call Center Conversion in 48 Hours

By Chris Gruenewald

Enterprises and governments around the world have no choice today but to require employees and contractors to work from home – and, where it is possible and makes sense, to shift work to employees in less-affected regions.

Categories: Consulting Network Advisory Services