Latest Consulting articles from ISG

Enterprise to Home Office - Call Center Conversion in 48 Hours

By Chris Gruenewald

Enterprises and governments around the world have no choice today but to require employees and contractors to work from home – and, where it is possible and makes sense, to shift work to employees in less-affected regions.

Categories: Consulting Network Advisory Services

Helping a Gaming and Hospitality Giant Move to New Hotel Systems

ISG uses organizational change management (OCM) to prepare thousands of workers for new lodging-management systems and the new processes that come with them.

Categories: Consulting Organizational Change Management

COVID-19: Implementing Rapid Cost Takeout

By Bill Huber

The economic fallout of the COVID-19 pandemic is forcing companies of all sizes to reduce expenses and conserve cash and resources.

Categories: Consulting

A Checklist to Reduce Security Risk in the Sudden Age of Remote Work

By Doug Saylors

The COVID-19 pandemic has forced internal and service provider employees to immediately work in new ways.

Categories: Consulting

Strengthening Your Business Continuity

By Michael Fullwood

The rapid spread of COVID-19 has disrupted economic markets and created profound uncertainty in supply chains and business operations across the globe.

Categories: Consulting

ISG Smartalks™ Podcast Episode 13: COVID-19 – Minimizing the Disruption

By Barry Matthews Bill Huber David Lewis

A discussion about the implications of the global pandemic on the way we work and practical steps to build business resiliency.

Categories: Consulting Podcasts

T-Mobile-Sprint Merger Creates Revitalized Competition in Enterprise Mobile Services Market

By Dave Muller

ISG sees the combination of T-Mobile and Sprint as a healthy change for the industry – creating a stable, relevant competitor to Verizon and AT&T in the 5G race.

Categories: Consulting Network Advisory Services

The Ethics of AI: With Potential Comes Responsibility

By Dr. Linda Delbridge

There are two schools of thought on the impact of artificial intelligence (AI). The first is pessimistic, the second is optimistic.

Categories: Consulting Robotic Process Automation (RPA)

The Top 5 Reasons to Benchmark Your HR Services

By Jenni Cornwall

As organizations look to digital technologies to drive business forward, HR organizations are rapidly adopting human capital management (HCM) software-as-a-service (SaaS) solutions.

Categories: Consulting HR Technology & Transformation

Quantum Computing and The Future of Big Data

By Brandon Provost Ji Luo

Every day, humans create more than 2.5 exabytes of data, and that number continues to grow, especially with the rise of the internet of things (IoT) and 5G capabilities.

Categories: Consulting

Is Microsoft Playing Three-Cloud Monte?

By Louis Pellegrino

Whether you love or hate Microsoft, the company has proven to be one of those providers that’s almost impossible to part with.

Categories: Consulting Software Advisory Services

The Benefits of Sticking with Technology Business Management (TBM) Standards

By Ryan Calhoun Jason Stading

Technology Business Management (TBM) is a framework that is being increasingly adopted by organizations to align their technology spend with their financial and accounting systems.

Categories: Consulting

New Math: Making Sense of Kronos + Ultimate Software

By Julie Fernandez

The recent announcement of the merger between HR software solutions provider Ultimate Software and workforce management cloud provider Kronos is the latest in a years’ long shake-up of HR tech providers.

Categories: Consulting HR Technology & Transformation

Building One Client-Provider Team for Success in Transaction, Transition and Beyond

By Beth Anderson

In the digital era, technology is a business differentiator. This means it must be closely aligned with the business strategy.

Categories: Consulting

Is Privacy at Risk in a Digital World?

By Chuck Rosenfield Paul Schreiner

The digital revolution has created a giant leap forward in technology, but it has taken a toll on individuals’ privacy.

Categories: Consulting

How Technology Influences the Digital IT Sourcing-Model Decision

By Daniel Finer David Gordon

Since the late 1980s, commercial technologies have driven efficiencies, and efficiencies have driven IT sourcing models.

Categories: Consulting

Harnessing the Force of Strategic HR Business Partners

By Julie Fernandez

Organizations need to harness the force of HR Business Partners to contribute insights and address today’s greatest business challenges.

Categories: Consulting HR Technology & Transformation

Becoming a Customer-First Enterprise

By John Westfield

Customer experience does not exist solely in your contact center. And it can’t be just an offshoot of marketing or product support.

Categories: Consulting

Evolving Your Organization toward Enterprise Agility: Are You Making the Right Decisions?

By Christian Suffel

A key enabler for enterprise agility is product-oriented teams that have end-to-end responsibility.

Categories: Consulting

Agile Transformation: The Five Steps To Building an Agile Delivery Model

By Bill Segel

Much has been written about the business benefits of being an agile organization. Becoming agile encompasses much more than just technology.

Categories: Consulting