Latest Consulting articles from ISG

Microsoft Licensing Model Says I’m Too Big to Deal with You

By Louis Pellegrino

Now that Microsoft has crossed over the $100 billion annual sales threshold, it feels confident enough to say goodbye to the stratum of enterprise customers that license 500-2,500 users.

Categories: Consulting Software Advisory Services

Managing the Business of IT

By Bryan Mueller

IT is under mounting pressure to demonstrate the value of its services, optimize cost and enable new or different business outcomes through innovation – often even requiring IT to self-fund the innovation.

Categories: Consulting Financial Analysis

The Lion and the Mouse: What Can Be Gained from ADP’s Acquisition of Celergo?

By Julie Fernandez

What really happens with the fabled friendship between the lion and the mouse is anyone’s guess, but last week’s announcement that payroll behemoth ADP has acquired Celergo may give us a chance to see.

Categories: Consulting HR Technology & Delivery Services

Understanding the Market for Robotic Process Automation Tools

While some people have been automating business processes for years, the emergence of robotic process automation (RPA) has ushered in a whole new era.

Categories: Consulting Robotic Process Automation (RPA)

A Blueprint for Your Intelligent Enterprise

By ISG

Digital orchestration might all sound very complex, but in truth, the decisions you need to make are pretty straightforward

Categories: Consulting Operating Model Design and Implementation

Building the Digital Factory Value Chain: How to Maximize the Value of IIoT and IoT

By Mike Harmon Jim Routzong

Over the past half-decade, companies in manufacturing-related industries have begun to tap the potential of the digital factory value chain

Categories: Consulting

What Can AI Learn from an Uber Accident?

By Alan Hanson

In 2014, when artificial intelligence (AI) first began to enter the commercial market, we knew the critical link was the human interaction with cognitive machines

Categories: Consulting Robotic Process Automation (RPA)

To Automate or Not to Automate … That is NOT the Question: An AML Perspective

A data-driven AML program that leverages RPA creates a foundation for successful risk-based approach toward determining AML risk that satisfies regulatory compliance concerns.

Categories: Consulting Robotic Process Automation (RPA)

Going Public: Three Key Considerations for Your Public Cloud Infrastructure Strategy

The race to the public cloud is now at full throttle among large enterprises.

Categories: Consulting

For You and Your Customers’ Sake: Streamlining Communication Platforms

It’s a fair bet your employees and end-customers have information coming at them from all angles all hours of the day.

Categories: Consulting Transition and Transformation

SAP on the Blockchain Bandwagon

By Carlos Alves

At Sapphire 2018, SAP unveiled how it has woven blockchain – along with analytics, artificial intelligence (AI) and the internet of things (IoT) – into its “intelligent enterprise” concept.

Categories: Blockchain Consulting Software Advisory Services

How to Avoid Pitfalls on Your RPA Development Journey

Picture this: you’ve installed robotic process automation (RPA) software, you’ve trained your people, the pipeline is full and now it’s time to start automating.

Categories: Consulting Robotic Process Automation (RPA)

Getting the Most Out of Your Transition

By Beth Anderson

Successfully transitioning services from an in-house team to a managed services provider or from an existing service provider to a new provider is much more than simply handing work from one group to another.

Categories: Consulting Transition and Transformation

Design Thinking is Key to Enterprise Adoption of Artificial Intelligence

By Craig Nelson

Artificial intelligence (AI) stands out as an especially transformational technology of our digital age

Categories: Consulting Transition and Transformation

Is IT a Catalyst or Adversary of Your RPA Initiative?

By Keri Smith Aparna Gajanan

ISG Research conducted a survey of 549 European business leaders to assess their adoption of robotic process automation (RPA) technology and services.

Categories: Consulting Research Robotic Process Automation (RPA)

A Troubleshooting Guide to a Web Application-based Automation

Let’s say you are the proud owner of a super-efficient robotic process automation (RPA) bot built for a process using your web-based customer-relationship management (CRM) application.

Categories: Consulting Robotic Process Automation (RPA)

The Next Layer of Value: Intelligent Automation

By Wayne Butterfield

The next stage in the automation journey is defined by technologies that build on RPA: these are intelligent automation technologies.

Categories: Consulting Transition and Transformation

Are Canadians Laggards or Leaders When it Comes to Intelligent Process Automation?

By Victor Medeiros

Both public and private organizations in Canada want to know how they are doing relative to other organizations, especially in terms of robotic and intelligent process automation.

Categories: Consulting Robotic Process Automation (RPA)

When Microsoft Products Move to the Cloud, Licensing Costs Rise, Too

By Louis Pellegrino

Planned changes at Microsoft may require customers to face upgrades for which they are not completely ready.

Categories: Consulting

Changing the Way IT Works: How to Handle Organizational Change Management for ServiceNow

Categories: Consulting Organizational Change Management