Hello. This is Stanton Jones with a special video edition of what’s important in the IT and business services industry this week.

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The Big 3 Takeaways

As we discussed yesterday on the fourth quarter 2023 ISG Index call:

  • Record-setting mega-deal activity led to the best year ever for managed services in 2023.
  • Managed services demand will remain strong in 2024 as enterprises look to optimize costs as they deploy AI.
  • AI will generate new demand for IT services; however, talent shortages and discretionary spending pressure will continue to weigh on the market.

Here’s a quick video recap:

Index Insider Big Three Video

You can watch the full call replay here and access the slides from the call here.

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About the author

Stanton Jones

Stanton Jones

Stanton helps enterprise technology leaders, IT service providers and buy- and sell-side professionals make sense of the global IT services sector. Stanton's weekly briefing - the Index Insider - is read by thousands of industry stakeholders each week.