As consumers and enterprises increasingly adopt digital technology, competition for personal financing has become fierce.

These are times of unprecedented change for Banking & Financial Services organizations around the world.

The recent crisis has amplified calls to deploy automation as one of the ways to drive efficiency, resiliency and flexibility across the enterprise.

Customer service upheavals caused by this crisis have spurred immediate change for survival at contact centers around the globe.

Even before COVID-19, every financial institution was undergoing some form of transformation. As we head into 2021, organizations are trying to understand where they are on those journeys.

As more and more traditional organizations are shaken out of their “business as usual” slumber by their digital challengers, the typical first response is to go to market guns blazing.

Read the ISG paper to learn more about the factors that impact the banking industry and how banks can leverage ecosystem partnerships to survive in this constantly changing competitive environment.

Many economists predicted the decline of the check with the rise of electronic transactions, but few envisioned the elimination of cash in day-to-day life.

Some predict that banks that fail to evolve their internal systems to support remote customer interaction will fail to survive the COVID-19 crisis.

The truth is that the large majority of automation projects have not delivered the expected return on investment, whether that return is defined in financial or non-financial terms.

Warum Banken und ihre Dienstleister eine neue Compliance-Praxis brauchen, um die Chancen und Risiken von As-a-Service-Angeboten auszubalancieren.

What would it mean for a bank to be self-driving?

For this financial services firm, taking a second look at contracts with multiple vendors saves money and improves control.

How much difference can automation make?

Today’s banking industry – like nearly every other industry – is undergoing major change. A new breed of firms, sometimes called “challenger banks,” is questioning the very conventions that have long defined what a bank does and how it operates.

In the middle of the first decade of the twentieth century, when Agile and Lean development methodologies were still nascent, several enterprises built large Centers of Excellence (CoE) dedicated to the new methodologies’ testing requirements.

Anyone who has ever purchased a home can testify to the amount of paperwork involved – credit checks, employment verifications, insurance statements, inspection reports and more.