Welcome to the first edition of the ISG Star of Excellence™ CX Index for 2023, the first in a series of quarterly reports to shed light on what enterprise buyers think about their IT and business services providers. The ISG CX Index is the only research series of its kind based on continuous feedback from enterprise customers gathered through ISG’s ongoing Voice of the Customer survey.
This 1Q23 ISG CX Index report focuses on customer experiences across different industry verticals. Subsequent reports summarize customer experience across the entire provider landscape, viewed within the context of different geographic regions and technology developments.
We hope you find the insights contained in this report interesting and valuable. We welcome your feedback.
Please download the report.
This 1Q23 ISG CX Index report focuses on customer experiences across different industry verticals. Subsequent reports summarize customer experience across the entire provider landscape, viewed within the context of different geographic regions and technology developments.
We hope you find the insights contained in this report interesting and valuable. We welcome your feedback.
Please download the report.