Welcome to the second edition of the ISG Star of Excellence™ CX Index, the second in a series of quarterly reports that will shed light on what enterprise buyers really think about their IT and business services providers. The ISG CX Index is the only research series of its kind based on continuous feedback from enterprise customers, gathered through ISG’s ongoing Voice of the Customer survey.
This second ISG CX Index report focuses on customer experiences across technologies. Subsequent reports will examine customer experience by geographic region and by technology stack. A final report each year will summarize customer experience across the entire provider landscape, viewed within the context of broader industry trends and technology developments.
We hope you find the insights contained in this report interesting and valuable. We welcome your feedback.
Please complete the form to download the report.
This second ISG CX Index report focuses on customer experiences across technologies. Subsequent reports will examine customer experience by geographic region and by technology stack. A final report each year will summarize customer experience across the entire provider landscape, viewed within the context of broader industry trends and technology developments.
We hope you find the insights contained in this report interesting and valuable. We welcome your feedback.
Please complete the form to download the report.