Index Insider: 3 Most Important Things You Need to Know about 2023 and 2024

Hello. This is Stanton Jones with a special video edition of what’s important in the IT and business services industry this week.

If you’d like to read this on the web, click here, and if someone forwarded you this briefing, consider subscribing here.

The Big 3 Takeaways

As we discussed yesterday on the fourth quarter 2023 ISG Index call:

  • Record-setting mega-deal activity led to the best year ever for managed services in 2023.
  • Managed services demand will remain strong in 2024 as enterprises look to optimize costs as they deploy AI.
  • AI will generate new demand for IT services; however, talent shortages and discretionary spending pressure will continue to weigh on the market.

Here’s a quick video recap:

Index Insider Big Three Video

You can watch the full call replay here and access the slides from the call here.

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About the author

Stanton Jones

Stanton Jones

Stanton leads ISG's Index research, helping providers, investors and ISG clients make sense of the global IT services sector. Stanton’s weekly newsletter, the Index Insider, is read by thousands of market stakeholders each week. An ISG Digital Fellow, Stanton has been quoted in Fast Company, Forbes and, and has appeared on national cable news.