There was widespread strength in the outsourcing market in 2018 with increases in ITO and BPO contract awards, high client-penetration levels, and a moderation in some of the negative long-term trends.

Global outsourcing penetration jumped to a new high in 2018 as enterprises look for help modernizing their environments and, more specifically, moving workloads to the cloud.

The Momentum® 2018 Market Trends & Insights Geography Report provides an in-depth, country-by-country look at the leading markets for outsourcing service sales and locations for service delivery.

The general trend of enterprises pursuing digital transformation and the more specific enterprise desire to automate various business processes are helping outsourcing adoption in almost all BPO and ITO service lines.

The 2018 Momentum® Market Trends & Insights Vertical Report provides an industry-by-industry look into outsourcing spending patterns, emerging preferences and other trends across 26 vertical markets.

Increased automation and nearshoring are two of the most consistent trends we uncovered in our country-by-country analysis for the 2017 ISG Momentum® Market Trends & Insights Geography Report.

Our geographic analysis of global outsourcing activity in 2014 could be titled “Rising Globally, Driven Locally.”