Namratha Dharshan

Director of Research and Principal Analyst

At ISG, Namratha Dharshan brings more than 15 years of extensive research experience to lead a program called Provider Lens that is designed to deliver research on service provider intelligence. She heads a team of analysts and is responsible for delivery of research reports for the Provider Lens Program. Additionally, she is responsible for authoring thought leadership papers and service provider intelligence report in the areas of BPO and horizontals like customer experience, contact centers and finance and accounting. She has also authored vertical focused reports for insurance. Namratha has authored several research papers on topics such as Omnichannel, PCI in Customer Experience – BPO Contact Centers, Digital transformation in BPO, Automation in the areas of BPO. 

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