Posts by Alex Bakker

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Alex leads the Primary Research Team where he focuses on study design, panel research, and interview based research for ISG. In addition to leading the Primary Research practice at ISG, Alex also serves as the lead analyst on provider pursuit effectiveness, and helps IT service providers understand how they can improve performance in the competitive process.

Index Insider | You Can’t Be a Managed Service Provider If You Can’t Measure

Index Insider | The Agentic Pyramid: Context Is for People, Too

Index Insider | Using AI Is Using It Wrong

Index Insider | Going Faster Means Going Somewhere

Index Insider | Scope, Shape and Strategy: AI’s Impact on Deal Structures in 2026

Index Insider: Time Isn’t Money Anymore

Index Insider: AI Transformation Is Going Great, for Cybercriminals

Index Insider: Your AI Pilot Needs a Staffing Plan

Index Insider: AI, Managed Services and the Backlog Paradox

Index Insider: The Second-Best Time to Modernize Is Now

Index Insider: Technology Adoption Isn’t About the Technology

Introducing the Autonomous Enterprise: A New Operating Model for the AI Era

Index Insider: The Value of AI Is in Using the Tools, Not Having Them

Index Insider: AI’s Biggest Lesson Learned So Far – Data Quality Is Critical

Index Insider: H-1B – What We’re Watching

Index Insider: What the New H-1B Changes Mean

Index Insider: Everyone Has a Pilot and a Copilot, but Only Some Are Taking Off

Index Insider: Why AI Needs a Data Tower, and What It Means for the Sector

Index Insider: AI ROI: Timing is Everything

Index Insider: Are GCCs Expected to Do More with Less?

Index Insider: GCCs Want AI, Too

Index Insider: What Can 2024 IT Services Demand Tell Us About 2025 Momentum?

Index Insider: 8 Implications for the IT and Business Services Industry in 2025

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