How to Source Artificial Intelligence (AI) to Optimize Its Benefits


Key Takeaways:

  • AI is reshaping IT, offering increased efficiency and new business insights.
  • Optimizing AI technology in your IT environment requires strategic alignment with business objectives and a careful balance between in-house development and outsourcing.
  • Enterprises must prepare to navigate challenges such as data privacy, integration issues and talent shortages.
  • There's no one-size-fits-all strategy for selecting the right AI tools; success requires proactive planning, strategic alignment and adaptability.

Artificial intelligence (AI) is no longer a futuristic concept. It’s a reality that is transforming business operations. For Fortune 1000 companies, the question is no longer if but rather how to integrate AI into their IT sourcing strategies.

Already, AI is revolutionizing IT, promising increased efficiency and unprecedented business insights. For instance, predictive analytics powered by AI can enhance supply chain management, while natural language processing can improve customer interaction.

However, making the most of the benefits AI has to offer is not as simple as picking an AI solution off the shelf. Optimizing the potential benefits of AI requires strategic alignment with business objectives and careful consideration of in-house development versus outsourcing, and off-the-shelf versus customized solutions.

Key Factors to Consider When Sourcing AI Technology

  • Reputation, capability and expertise: How successful and well-regarded is the AI provider in the industry? Do they have a proven track record of delivering high-quality AI solutions? Look for case studies, testimonials and reviews that can provide insight into the provider's capabilities and reliability.
  • Data security and compliance: AI systems often handle sensitive data, so it's crucial to ensure the provider you choose takes proper data security measures. They should have robust security in place and comply with relevant data protection regulations.
  • Scalability: Can the AI solution scale as your business grows? A scalable solution can handle an increase in workload without a significant drop in performance. It's important to discuss your long-term plans with the provider to ensure the solution can adapt to your future needs.
  • Support and maintenance: Does the provider offer support and maintenance services? AI systems require ongoing support to deal with technical issues that arise. AI models may need to be updated or retrained over time, so it's important to know what kind of maintenance services the provider offers.

While the potential benefits of AI are enormous, enterprises must also navigate challenges such as data privacy concerns, integration issues and talent shortages. It's vital to approach implementing AI with a clear understanding of these hurdles and potential strategies to overcome them.

Benefits of Working with an Advisor to Source AI Solutions

  • Expert knowledge and experience: Trusted advisors bring a wealth of knowledge and experience to the table that can help guide the decision-making process. They understand the strengths and weaknesses of various AI solutions and can provide insights that the organization might not have considered.
  • Time and resource efficiency: Sourcing and implementing AI solutions can be a complex and time-consuming process. Trusted advisors can help streamline this process by using their expertise and connections to identify and implement the best solutions more efficiently than the organization might be able to on its own.
  • Risk mitigation: Implementing AI solutions carries risks, such as choosing the wrong technology, overestimating the capabilities of a solution or underestimating the costs and resources needed for implementation and maintenance. Trusted advisors can help mitigate these risks by providing accurate and realistic assessments.
  • Objectivity: An external advisor can provide an objective perspective that internal teams may lack. They can help challenge assumptions, highlight potential issues and provide unbiased recommendations.
  • Ongoing support and training: After the AI solutions are sourced and implemented, trusted advisors can provide ongoing support and training to ensure that the organization is getting the most out of their investment. They can also assist with any issues or challenges that arise, helping ensure the solutions continue to meet the organization's needs over time.

In the face of these challenges, there's no off-the-shelf strategy for sourcing AI. As with any transformative technology, success in AI will come from proactive planning, strategic alignment and a willingness to adapt as the technology evolves.


About the author

Ryan Calhoun

Ryan Calhoun

As a Senior Consultant on the Emerging Technology and Innovation team at ISG, Ryan specializes in helping clients unlock their potential through strategic technology and operational guidance, strong data analysis and data modeling, technical documentation, and effective solution designs. With a reputation for delivering exceptional results, Ryan’s client-centric approach combines innovative thinking and tailored solutions to drive success.