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The Big 3 Takeaways
As we discussed yesterday on the fourth quarter 2023 ISG Index call:
- Record-setting mega-deal activity led to the best year ever for managed services in 2023.
- Managed services demand will remain strong in 2024 as enterprises look to optimize costs as they deploy AI.
- AI will generate new demand for IT services; however, talent shortages and discretionary spending pressure will continue to weigh on the market.
Here’s a quick video recap: