Inflation and Operating Model Optimization

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Rising inflation across the U.S., UK and the Eurozone is creating massive pressures across global markets, especially the financial services industry.

We’re seeing a reduction in the breadth of credit products, like mortgages, as they become more unaffordable. Meanwhile, defaults are increasing – and will continue to do so as people struggle with the cost-of-living crisis. This will put more pressure on business profits, creating a greater need for operational efficiency.

It's challenging to know where the economy is in the recession-recovery cycle and what changes an organization needs to make to its strategy. Financial service firms need to look at concrete changes they can make – including to their operating model – to get through the next few years of turmoil.

Read the full article in Finextra here.

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About the author

Peter Heywood

Peter Heywood

Mr. Heywood is the ISG Director responsible for the Banking, Financial Services and Insurance (BFSI) vertical in Northern Europe.  He is a transformation thought leader who is passionate about the possibilities of Digital and Globalization in the industry. Peter advises organizations on Digital and Operating Model Transformation. He leverages his deep understanding of BFSI Business and Technology Strategy covering Growth, Cost, Risk and Experience (CX/UX) metrics to help his client's align change initiatives to long-term vision. Through his involvement in hundreds of enterprise-level transformations as a Client, Provider and Consultant, Peter brings a unique mix of insights and skills to promote the right discussions and set an organization on the right path.