The IT Operating Model Framework of the Future


What is the correct way to organize IT work to deliver the most value to your business?

This question has been on the agenda of countless CXOs since the 1960s. Unfortunately, there is no one definitive answer that will work at all times in all environments and for all business objectives. But there are methodological approaches that will help you arrive at the correct answer and reap the benefits.

An IT operating model defines and describes the value IT creates for the business, the way work is organized, the roles and responsibilities of different parties, the tools available, etc. Each organization has its own IT operating model – whether it is purposefully designed and documented, or it has evolved over time to fight the latest fire. Consciously designing an IT operating model prevents sub-optimal ways of working that lead to waste and missed opportunities.

To help design your IT operating model and organize IT work to benefit the business, you can use one of many IT operating model frameworks. An IT operating model framework provides the necessary building blocks that help ensure you have no blind spots in planning and carrying out IT work. It is a guide to design and implement the IT operating model that suits your organization’s specific needs.

Read this ISG white paper The IT Operating Model Framework of the Future to explore how operating model frameworks have evolved over time, the advantages of ISG’s state-of-the art operating model framework and future trends and focus areas of operating models.

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About the author

Cezar Adam

Cezar Adam

Cezar is a Consulting Manager in ISG’s global Service Line Digital Strategy and Solutions as well as part of the Adaptive Organization team which provide solutions and competencies that are necessary for successfully integrating internal and external IT services and support the clients towards their Digital and Agile Transformation. 

Cezar is an expert in Digital Target Operating Models and IT Service Management, providing fully customer-oriented solutions under the standards of Operational Excellence and Continual Service Improvement.